Customer Service Representative Resume With Content Sample

Customer service representatives deal with different customers on behalf of the company or organization. They give information regarding the products and services that the organization offers. They also respond to the complaints of the customers, take orders, and even process returns or exchanges of products. Generally, customer service representatives solve problems and answer questions from the customers. If the customer calls and raises their issues which need to be settled, then a representative is the one who opens the clients’ file in the computer system of the company. Representatives utilize these pieces of information to provide remedies to their problems. In some cases, they make changes to the accounts of the customers of these need to be updated.

Customer service representatives have access to the responses for the specific guidelines, and most frequently asked questions to deal with the customer’s complaints and requests. If ever that the CSR doesn’t know the answers to the client’s concern, then a supervisor or some experienced workers may tend to help. Create your Customer Service Representative Resume by clicking on ''Use this Resume'' button.

How to Write a Customer Service Representative Resume?

Do you love solving problems and helping people? If you have a passion for doing these things, you may consider being a customer service representative. It would be good if you will consider the following tips and guide in creating an effective resume for this occupation.

Write an Epitome that Highlights Your Career as a Customer Service Representative
Writing a brief summary regarding your previous experience as a customer service representative is a good start to let HR know that you have knowledge about the job. They may be impressed with how you started your career as a CSR and may consider you in hiring for the job. You may also include your achievements, awards, and some good things that would highlight your days when you were still in your previous organization. 

Highlight Your Skills by Providing Your Strengths and Capacities
This is one of the best things that you should include in your resume. Your skills will give them the idea that you are suitable for the job which you are applying for. It is always advisable to enumerate your strengths and extra abilities that would somehow complement your job as a customer service representative. The skills you may include must be relevant to the skills that the CSR should possess, such as being a computer a literate, working under minimum supervision, and handling excellent customer service and others. As you mention these skills, you may also opt to rate yourself so that they may know your rating per strength.

Write Your Work Experiences in a Resume of Customer Service Representatives
In writing your work experiences in your resume, you may include bullet points to emphasize your previous practices. Highlight your work in your bygone days, which you think would be helpful and relevant to the present work that you are applying for. Always be careful when choosing the right and proper words when writing a resume. Make sure that those terms have a good impact to the HR’s point of view. 

Summary

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Professional Experience

AT&T Inc.
Jul, 2014 Sep, 2019
Branch Customer Service
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.
Gold Coast Hotel
Jul, 2012 Aug, 2014
Customer service representative
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  • Provided guests and potential guests with up to date information about hotel and promotional offerings. 
  • Effectively sold rooms to walk-in customers. 
  • Responded to guest complaints in a professional and effective way. 
  • Processed payments and informed hotel staff of room status and availability. 
  • Provided superiors with work logs, demonstrating accountability.

Quote

favourite quote

"When you want something, all the universe conspires in helping you to achieve it."

~Paulo Coelho

Achievements

2018
Increased customer retention
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
2015
Provided exceptional customer service
Specialized in providing service to Clients and Medicare Part D members .Recipient of 24 Applause from members, clients and pharmacies during tenure.
 

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data to Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Languages

English
(Native)
German
(Fluent)
Spanish
(Basic)

Education

Bachelor of Communications
University of Seattle
Jul 2007 - May 2011
High School Diploma
Hartwick High School
Aug 2003 - May 2007

Certifications

KOENIG
HDI-CSR Certification
Alison
Customer Service Training

Interests

  • Clubbing
  • Adventure Sports
  • Basketball
  • Pets
  • Zumba
  • Meditation

Social Media

In 3 years

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

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