Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
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Summary
Professional Experience
Branch Customer Service
AT&T Inc.
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Reinsberg, UM
୲ Aug 2014 - Sep 2019
- Maintained up to date knowledge of products and services.
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
- Worked to address all customer concerns in a timely and effective manner.
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.
- Developed successful tactics to sell products and services to customers.
- Worked to understand the needs of each customer.
Customer Service Representative
Gold Coast Hotel
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Reinsberg, UM
୲ Aug 2012 - Aug 2014
- Greeted customers with enthusiasm and a delightful and helpful attitude.
- Provided guests and potential guests with up to date information about hotel and promotional offerings.
- Effectively sold rooms to walk-in customers.
- Responded to guest complaints in a professional and effective way.
- Processed payments and informed hotel staff of room status and availability.
- Provided superiors with work logs, demonstrating accountability.
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