- Looked constantly for development as well as continuous improvement for the entire team.
- Worked closely with IT to ensure that applications support continuous improvements around quality, cycle time and operating efficiency.
- Provided leadership and technical expertise to a team of analyst as it relates processes automations and productivity.
- Participated and delivered special projects/assignments such process improvements initiatives.
- Administered and controlled the virtual workforce in the operational environment
- Contributed to the service improvement efforts of the team and implement changes in a positive way.
- Kept the project manager informed of the overall status of the solution.
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