IT Technical Support Officer Resume Example With Content Sample

As an IT Technical Support Officer is accountable for the flawless running of computer systems and making sure that users get the utmost benefits from them. Individual tasks differ; it depends on the structure and size of the organization, but you will have to set up and configure computer hardware operating systems as well as apps. Maintain and monitor computer systems and networks and talk to clients or staff in a series of actions, over the phone or face to face, to assist set up systems and address problems. It is also your job to troubleshoot system as well as network issues, diagnosing and solving software or hardware faults and replaces components as needed. It is your job to provide support, which includes procedural documentation as well as relevant reports. You will also support the roll-out of new PPS and respond in agreed time limits to call-outs.

Even if a formal degree may not always be needed in an IT support officer role, tertiary qualifications can take account of computer science, engineering, and computing. Also, there are many features and qualities, which candidates must be expected to show and display, such as technical and logical thought process, the capability to stick to firm deadlines, skills in problem solving, a keen eye for detail, and the ability to prioritize and delegate. Create your IT Technical Support Officer Resume by clicking on ''Use this Resume'' button.

How to Effectively Write an IT Technical Support Officer?

To effectively write an IT Technical Support Officer resume, you have to follow the tips below. This will give you an edge over other candidates.

Keep IT Technical Support Resume Objective Straight to the Point
Make sure to keep your resume objective short and on point. Recruiters don’t spend time on a resume. But, you can be certain that he or she will come across your purpose statement.

Don’t Forget to Include Tech Certifications
It is nice to have tech certifications. But, this is a customer related field. Give the recruiting head an idea of who you are. Let them know how you can assist the company and its customers. Your resume objective is the best section to carry this out.

Avoid being Technical
The recruiting manager goes in many resumes on a daily basis. Make their task easier. Create a resume with the use of simple language. Utilizing technical jargon will only frustrate the recruiting manager. This task is about addressing the demands of the customer. Once you come across as too technical, the recruiting manager may think this is how you’ll converse with clients.  

Summary

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.

Professional Experience

Phoenix
Feb, 2014 Present
IT TECHNICAL SUPPORT ENGINEER
  • Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
  • To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
  • To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
  • Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
  • To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
IBM
Dec, 2010 Feb, 2014
IT TECHNICAL SUPPORT ANALYST
  • Provided daily assistance for Head Office and Warehouse for PC builds and software support.
  • Provided support to the service desk team on network and infrastructure issues.
  • Provided technical support to internal employees for all BCD Travel provided software.
  • Assisted with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate.
  • Developed, test and maintain documented systems procedures/work instructions – train end users.
  • Identified and accessed management for all existing and new practitioners.

Quote

favourite quote

“The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle.”

~Steve Jobs

Achievements

Technical Support Leader
Provided in-depth technical support for Practice management (POMIS) application software. Assisted with operating systems background server issues, low level data file edits, data relationships. Administered UNIX, AIX and DOS based platform server and printer queues.
  • Supported clients with EDI issues and resolved claims.
  • Exceeded utilization standard (90%) with 100% utilization each month.
  • Successfully completed over 1000 maps per year and created templates for (POMIS).
  • Developed and maintained implementation documentation for Medicare Secondary claims.
  • Trained clients running Finical reports in (POMIS).
Best Technical Support Representative
Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.

Key Skills

Approvals Management
Analytical Skills
Communication skills
Developing Communication Plans
Leadership
Team Management

Languages

English
(Native)
Polish
(Fluent)
Nepali
(Basic)

Education

Bachelors degree in Information Technology
ILLINOIS STATE UNIVERSITY
Jul 2004 - Aug 2008
Associate of Information System
Allegheny College
Jul 2008 - Aug 2010

Certifications

CompTIA Cisco
CompTIA Security+
EDX
Oracle and Adobe

Interests

  • Backpacking
  • American Football
  • Acting
  • Camping
  • Collecting Stamps
  • Hockey

Social Media

In 3 years

After 3 years, I see my self as a valuable employee contributing to the growth of the company. I wish to become a top person and take a bigger role in the company. I see my self managing a team and helping new recruits learn the work.

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