As an IT Technical Support Officer is accountable for the flawless running of computer systems and making sure that users get the utmost benefits from them. Individual tasks differ; it depends on the structure and size of the organization, but you will have to set up and configure computer hardware operating systems as well as apps. Maintain and monitor computer systems and networks and talk to clients or staff in a series of actions, over the phone or face to face, to assist set up systems and address problems. It is also your job to troubleshoot system as well as network issues, diagnosing and solving software or hardware faults and replaces components as needed. It is your job to provide support, which includes procedural documentation as well as relevant reports. You will also support the roll-out of new PPS and respond in agreed time limits to call-outs.

Even if a formal degree may not always be needed in an IT support officer role, tertiary qualifications can take account of computer science, engineering, and computing. Also, there are many features and qualities, which candidates must be expected to show and display, such as technical and logical thought process, the capability to stick to firm deadlines, skills in problem solving, a keen eye for detail, and the ability to prioritize and delegate. Create your IT Technical Support Officer Resume by clicking on ''Use this Resume'' button.