Call Center Agent Resume Example With Content Sample

A call center agent handles outbound and inbound calls. Call center agents or representatives are people who answer and dial outcalls. Their job is to reply or respond to incoming calls from the clients to answer queries, take orders, provide information, troubleshot issues as well as handle complaints about the company's services or products. Additionally, a call center agent is accountable for making outbound calls to set appointments as well as collect survey data. A call center agent’s duties and responsibilities include researching needed information with the use of available resources. 

A call center agent must be adept at working in customer service settings, where customer satisfaction is the main priority. To qualify for this position, first, you must have experience in dealing with the public. You must have superb communication skills, including verbal with proper grammar, a good computer, and multi-tasking skills. You must be able to work with others in a close manner. Create your Call Center Agent Resume by clicking on ''Use this Resume'' button.

How to Write an Effective Call Center Agent Resume?

A winning resume must showcase an outgoing and confident attitude, willingness, and ability to create and nurture new relationships with customers. With the help of our samples and following the tips below on the making of your call center agent, you'll be on your way to looking for the job you want. 

Include Profile Summary in Your Resume
It will help if you highlight your most significant achievements and attributes in this section of your resume. Keep in mind to use powerful action verbs and job-specific information. A call center representative plays a vital role in a company's success; therefore, highlighting the key attributes that prove your qualification and accomplishments here is vital.

Include Employment History
It would help if you listed all positions pertinent to customer service or jobs with transferable tasks or needed skills necessary for a call center agent. Keep in mind to use powerful action verbs, and don't forget to mention job-specific achievements that prove you are a good and excellent candidate.

Education Section
You have to list certifications and degrees in this section. Any distinctions or honors must be noted too. This is vital as it shows how competent you are in which position.

Don't Forget to Include Your Skills.
A remarkable resume will include many amazing and impressive skills that your hiring manager is searching for in an applicant. A hiring manager searching for a call center agent is searching for a well-spoken individual with knowledge of the business mission and vision and superb communication skills. Make sure to include job-specific skills.

Summary

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call.

Professional Experience

EMS Call Center
Aug, 2015 Sep, 2019
Call Center Agent
  • Worked productively to determine the needs of customers and fast track solutions to those needs. 
  • Answered inquiries by effectively researching, locating, and relaying information to customers. 
  • Maintained call center database by collecting and recording information. 
  • Continually worked to enhance call center's reputation by providing quality and timely service. 
  • Attended educational seminars to improve knowledge and skills. 
Xylo Corporation
Sep, 2013 Sep, 2015
Customer service agent
  • Address all customer service queries in a polite, accurate, and timely fashion. 
  • Worked well with upper management to ensure ultimate customer satisfaction. 
  • Achieved a customer satisfaction rating of 97% within 8 months of employment. 
  • Received the Customer Service Agent of the quarter award twice. 
  • Helped to maintain and increase customer loyalty by placing follow up calls and expressing consideration for customers. 

Quote

favourite quote

“Your time is now and what you do with it is what matters.”

~Steven Cuoco

Achievements

2016
Provide customer satisfaction by good resolution
Built and retained customer loyalty through timely and effective one call resolution; increased revenue through the execution of various sales initiatives. 
2011
Delivered world class customer service
Responded to customer inquiries requests; resolved issues efficiently and professionally. 

Key Skills

Excellent Communication skills
Activity Sequencing
Fast Typing Skills
Active listening
Analytical Skills
Action-oriented

Languages

English
(Native)
Spanish
(Basic)
German
(Fluent)

Education

B.S. in Communications
Arizona State University
Jul 2008 - May 2012
High school diploma
Tempe High School
Aug 2004 - May 2008

Certifications

CallNet
Certified Call Center Manager
Aug 2014
CallNet
Quality Assurance Mastery Certification
Jul 2015

Interests

  • Astronomy
  • Hockey
  • Bicycle Riding
  • Pool
  • Bungee Jumping
  • Astrology

Social Media

In 3 years

In three years, I see myself as a successful Call Center Agent, and learn new skill that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest three years' time specializing in a career I find extremely interesting and motivating.

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