- Ensure coverage and support of all critical service management processes: Incident Management, Problem Management, Change Management, Application Enhancements.
- Provide release management/configuration management-related input to Application Development and QA teams from test cycles to production.
- Work with Application Development Management on daily workload automation schedule including upkeep of exclusion list.
- Work closely with business and other teams to assist in the overall definition of support items and provide quick assistance to meet SLAs.
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