Zeba Haleem Online Resume

Feb 2016

Present

Owner

DesiFab- The Boutique Noida, IN

Direct and coordinate workers involved in drawing and cutting patterns and constructing samples or finished garments.
Examine sample garments on and off models; then modify designs to achieve desired affects.
Sketch both rough and detailed drawings of apparels or accessories and write specifications such as color schemes, construction, material types and accessory requirements.

May 2006

Feb 2011

Senior Team Member MIS & Correspondence

The American Express Company Gurgaon, IN

Kept record of customer interactions or transactions, recorded details of inquiry, complaints or comments, as well as actions taken.
Ensured that appropriate changes were made to resolve customer's problem.
Handling correspondence coming in from card members to attrition and convincing them to continue with the membership by providing end to end solution to any concern being faced by them.
Prepared cycle cut file weekly for overdue accounts and liaise with the collection team to achieve the best save rate.
Prepared process manual for new employees as extra responsibility.

May 2001

Apr 2004

Process Associate

GE Capital International Services Gurgaon, IN

Collecting on overdue accounts_ late stage accounts with best call quality and compliance.
Awarded the title of 'Western Union Phone Pay Champ' for the highest collection rate.
Trained new employees on how to collect on overdue accounts as best practice sharing drive.

Mar 2000

Feb 2001

Customer Relationship Officer

Avon Products Inc. Lucknow, IN

Handled customer queries regarding beauty products and handled across counter sales. Also handled cash coming in from across counter sales and ensured timely deposit in the bank.
Maintained cashbook and ledger on daily basis to track all financial activities.
Assisted warehouse supervisor with stock count and maintenance as extra responsibility.

Zeba Haleem