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Zeba Haleem

Accomplished professional with almost 10 years of corporate experience starting from collection, customer service, MIS and Correspondence. Looking to leverage industry skills and abilities and use it to optimize my performance and others through best practice sharing.

Key Skills

Communication skills.
Analytical Skills
Benefit Optimization
Technology Savvy

Professional Experience

Feb 2016
Present
Owner
DesiFab- The Boutique Noida, IN
  • Direct and coordinate workers involved in drawing and cutting patterns and constructing samples or finished garments. 
  • Examine sample garments on and off models; then modify designs to achieve desired affects. 
  • Sketch both rough and detailed drawings of apparels or accessories and write specifications such as color schemes, construction, material types and accessory requirements. 
May 2006
Feb 2011
Senior team member MIS and correspondence
The American Express Company Gurgaon, IN
  • Kept record of customer interactions or transactions, recorded details of Inquiry, complaints or comments, as well as actions taken. 
  • Ensured that appropriate changes were made to resolve customer's problem. 
  • Handling correspondence coming in from card members to attrition and convincing them to continue with the membership by providing end to end solution to any concern being faced by them. 
  • Prepared cycle cut file weekly for overdue accounts and liaise with the collection team to achieve the best save rate. 
  • Prepared process manual for new employees as extra responsibility. 
May 2001
Apr 2004
Process Associate
GE Capital International Services Gurgaon, IN
• Collecting on overdue accounts- late stage accounts with best call quality and compliance.
• Awarded the title of 'Western Union Phone Pay Champ'  for the highest collection rate. 
• Trained new employees on how to collect on overdue accounts as best practice sharing drive. 
Mar 2000
Feb 2001
Customer Relationship Officer
Avon Products Inc. Lucknow, IN
• Handled customer queries regarding beauty products and handled across counter sales. Also handled cash coming in from across counter sales and ensured timely deposit in the bank
• Maintained cashbook and ledger on daily basis to track all financial activities. 
• Assisted warehouse supervisor with stock count and maintenance as extra responsibility. 

Education

Apr 1995
Mar 1996
10th board in Aligarh Muslim University
Apr 1997
Mar 1998
12th board in Mahatma Gandhi Girls College
Apr 1999
Mar 2001
Bachelor of Commerce (B.com) in
University of Lucknow
Nov 2012
Dec 2012
TRPS Training in
National Institute of Information and Technology
Apr 2011
Mar 2013
Diploma in Advanced Fashion Technology in
Lal Bahadur Shastri Training Institute
Apr 2016
May 2017
Master of Commerce (M.com) in
Swami Vivekanand Subharti University

Languages

English
(Native)
Hindi
(Native)

Get in touch with Zeba