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Zain Reshi

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Jul 2014
Sep 2019
Branch Customer Service
AT&T Inc. Reinsberg, UM
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.
Jul 2012
Aug 2014
Customer Service Representative
Gold Coast Hotel Reinsberg, UM
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  • Provided guests and potential guests with up to date information about hotel and promotional offerings. 
  • Effectively sold rooms to walk-in customers. 
  • Responded to guest complaints in a professional and effective way. 
  • Processed payments and informed hotel staff of room status and availability. 
  • Provided superiors with work logs, demonstrating accountability.

Education

Jul 2007
May 2011
Bachelor of Communications in University of Seattle
Aug 2003
May 2007
High School Diploma in Hartwick High School

Certifications

HDI-CSR Certification
KOENIG
Customer Service Training
Alison

Achievements

2018
Increased customer retention
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
2015
Provided exceptional customer service
Specialized in providing service to Clients and Medicare Part D members .Recipient of 24 Applause from members, clients and pharmacies during tenure.
 

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Adventure Sports
  • Basketball
  • Clubbing
  • Meditation
  • Zumba
  • Pets

Languages

English
(Fluent)
German
(Fluent)
Spanish
(Basic)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

Get in touch with Zain