ZA
Message

Zeba Anjum

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Computer operating
Microsoft Office.

Professional Experience

Feb 2015
Aug 2018
Customer Service Executive
Mindscape Exhibition Bengaluru, IN
International Plot EXHIBITION & Advertisement Company.
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
 with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring .

Education

Jun 2012
Apr 2014
PUC SCIENCE (PCBH) in INDO ASIAN GIRLS COLLAGE
Indo Asian Girls Collage
May 2000
Apr 2012
SSLC in TUNBRIDGE HIGH SCHOOL
ICSE SYLLABUS

Achievements

Increased customer retention
  • Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
Provided exceptional customer service
  • Specialized in providing service to Clients and Medicare Part D members .
  • Recipient of 24 Applause from members, clients and pharmacies during tenure.
 

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Music
  • Painting
  • Travelling
  • Pets
  • Reading Books
  • Fitness

Languages

English
(Fluent)
Hindi
(Fluent)
Urdu
(Native)
Kannada
(Basic)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

Get in touch with Zeba