Zaheel Hamza

Joined as Technical Cum Marketing Executive to provide technical support to teachers at scale in delivering an excellent online classroom experience and to generate quality leads, build a strong relationship with customers and close deals.

• Identifying and exploiting business opportunities with both new and existing customers.
• Accurately assessing a customer’s needs & requirements.
• Used to establishing distributed/agent networks.
• Can negotiate skillfully in competitive situations.
• Analysing market activity and trends.
• Track record of meeting tight deadlines.
• Managing and developing distributor relationships.
• Excellent telephone sales skills.
• Ability to travel plus work remotely and independently.
• Experience of B2B, B2C and online sales.
• Creating innovative ways in which to build business from individual accounts.
• Dealing with enquiries, quotations and tender requests.

 Ensuring that staff is motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers. 

• Preparing daily workloads for staff & co-ordinating the daily allocation of work.        
• Motivating the team to achieve high standards and KPI targets. Handling new client enquiries and acting as the face of the business. 
• Dealing with and resolving problems and issues which arise. 
• Working with the sales and marketing team to drive sales forward. 
• Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. 
• Arranging & chairing weekly team meetings, focussing on targets & achievements. Implementing new initiatives. 



• Involved in the recruitment of new staff. Praise team members and creates a positive working environment. 
• Ensuring all administrative and IT records are entered and updated correctly.             
• Providing prompt and accurate information on individual performance. 

• Handled export and import documentation for Midal Cables Ltd.
• Coordinated with Finance, Purchase, Production, Planning and other departments to finalize the shipments and documentation on time.
• Reviewing departmental procedures for improvements and recommendations.
• Provided timely and effective communications to the business team and freight carriers regarding shipments.
• Prepare and interpret Shipment reports to operation manager.
• Liaised with Banks (BNP Paribas, HSBC and Standard
Chartered Bank) for negotiation of documents and payments.
• Negotiated freight rates and services.