Message

Yuvraj singh Solanki

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and regain relationships with consumer. Dedicated to identifying customer needs and delivering effective solutions to all problems. High on getting things done. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Jul 2019
Apr 2022
Virtual Assistant
Amazon development center Bengaluru, IN
ADC is backbone of Amazon where most of the core operations related to Software, Support services, Retail services etc takes place.
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls, chats, emails and responded to queries about services, product & order malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls & chats on a day to day basis with a sense of calm and good work ethic & sweetness of right natural instincts.
  • Developed successful tactics to regain customers trust by exceeding their satisfaction.
  • Worked to understand the needs of each customer.

Education

Feb 2019
Jul 2023
Bachelor of business administration in M.B. khalsa college indore
Davv

Certifications

2018
Computer proficiency certification test
MP CPCT
2022
Customer Service Training
Linked In

Achievements

2019
Provided exceptional customer service
Proven track record of achieving important milestones set for business requirements in the peak times, Got many rewards & appreciation emails from higher management teams & managers for maintaining consistency in exceptional quality service.
 

Quote

"Love is the only one thing that we're capable of perceiving, that transcends dimensions of time and space," No hates, spread love & follow humanity.

Interstellar

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with Yuvraj singh