Yousra Ali

Seeking to join your growing organization wherein I could contribute with my experience at CGS, dealing with customers and providers alike. I aspire to be part of the organization’s growth journey, which will enable me to grow and acquire new skills.

Key Skills

Microsoft Excel
Microsoft Office
Communication Skills
Customer Experience
Technical Support

Professional Experience

Oct 2020
Sep 2021
Technical Support Associate
Computer Generated Solutions- CGS Hyderabad, IN
CGS is an applications, enterprise learning and business process outsourcing company that supports our clients'​ most fundamental business activities.
I am well experienced in working on various verticals, from handling voice processes for North America to working on system exchange in the DEPOT central repair centers.

Primary Functions/Responsibilities of last role at CGS: 

  • Analysing clients accounts on daily basis regarding their orders, fraud buyers, gneral queries and complaints by reporting them through calls and emails. 
  • Effectively communicating with client by providing prompt and efficient service to continually build platform and business knowledge to better serve the client by maintaining a positive and professional demeanor by portraying the company in a positive light. 
  • Use various CGS tools to process orders, repair systems, and track delivery.
  • Acting on investigated transactions based on established SOPs and tools. 
  • Coordinating with other departments to ensure cross functional success. 
  • Making timely, practical, effective decisions. 

Education

May 2016
Aug 2021
Doctors of Pharmacy in Sultan-Ul-Uloom
JNTUH

Languages

English
(Fluent)
Hindi
(Fluent)

Get in touch with Yousra