Yogesh Tarkar

Joined RELIANCE group as a Trainer to facilitate the L&D team with AJIO process. Was moved to my role as a trainer due to process requirements amidst training. Contributed to my batch's certification before being handed over a new batch. Job profile included handling NHT batches. 90% throughput achieved.

Started my tenure with Wipro Limited as an individual contributor at the position of Assistant Manager (AM). Worked on different projects for AJIO process improving TNPS, AHT, BPO scores. Train the new team members & collegues with work skils to increase productivity of the company & encouraging, motivating and providing training to enable the team to reach their personal goals. Initiating and maintaining good working relationships with internal and external customers. Conducting sessions on team development and motivation techniques. 

Worked as a part of the FAC Training Team since February 2016 till March 2018. Got promoted as an Enhancer (SME) to Line Trainer in 1year. New job role included responsibility like handling NHT batches & updating the floor delegates of new changes & tricks of the trade. Depending on my performance was moved from team to handle new joiners as an SME within a year of joining. Job profile included helping & guiding new delegates with the process & enhancing other skills needs to facilitate their performance. Started as a Sr. Customer Service Executive with Serco Ltd/ IGSL in February 2014. Job role included managing acc's for customer to check & prevent fraud.