Yogesh Gosavi

Creating inhouse E-learning modules for the BRCM, Payment Posting, Credit Balance, Charge Entry, CSR, Denial, Non-denial & Behavioral training modules right from raw content writeup - Storyboarding - Alpha/Beta/Gold version.
Utilizing Articulate 360, Vyond, Canva, G-slide & PPT to create customized e-learning modules as per the client (Operations, Quality, LnD).
Following up and calibrating with the external e-learning module creation vendors to meet the SLA on deliverables.
Also shoulder the responsibility as LMS administrator. Responsible for uploading and testing SCORM on Clouds and the organization LMS system.
Based on TNE/TNA/TNI analysis creating training plotter and module for behavioral training such as TTT which includes presentation skills, Time management, E-mail etiquette, Feed-back & coaching skills, People management, Critical thinking, RCA, Emotional/Social/Adversity quotient, Leadership skills etc.
Delivering  and administering the sessions on TTT to groom trainers, QALs & AMs.

Conducting NHT/Experienced training on Voice and Accent (US).
Conducting NHT/Experienced training on US Healthcare (E2E RCM, Denials and CST)
Managing  Refresher Training for the experience staff  based on TNI and TNA
Creating training calendar and diligently adhere to them
Working on content development for process-specific business communication
Revisiting PNP and sign-offs from clients for any kind of amendments
Attending client calls and calibrating with operations as well as quality team
Providing internal audit and content calibration support as and when needed
Working on special assignments from clients and share findings/feedback with clients

Assisting the TL on Inventory allocation & analyzing the aging bucket.
Working on reports such as Master consolidation for the daily production.
Mentoring the trainees in the nesting period & also sharing feed-back with them.
Working on complex accounts/Encounters to drive resolution.
Working on content development for process-specific business communication
Aiding in calibrating with quality and training.
Providing audit & training support as and when needed
Working on special assignments from clients and share findings/feedback with clients

Always exceeded the day-to-day targets and delivered Quality Closures. The position required problem solving skills, escalation call handling skill, mentoring, and coaching the on-job training agents.

Responsible for prescribing the contact Lenses and spectacle Lenses In addition as a Sr. Sales Executive, shouldering all sales and Marketing tasks. Besides active in all tasks involving customer service issues and dispute resolution in absence of Sr. Manager.