Apr 2022
Apr 2024
Technical Manager
GBS
Riyadh, KSA, SA
Managed a diverse team of IT professionals in providing efficient IT services across the Middle East region- UAE / KSA
- Led cross-functional teams in developing and executing strategic partnership plans, ensuring alignment with company goals and objectives
- Utilized strong communication skills to present partnership opportunities to key stakeholders and decision-makers, successfully negotiating and securing favorable agreements
- Applied strategic thinking and critical thinking skills to identify new business opportunities and drive growth in existing partnerships
- Developed comprehensive business plans and conducted regular business reviews to assess performance, identify areas for improvement, and drive strategic decision-making
- Drafted and negotiated framework agreements and partnership agreements, ensuring clear terms and conditions to protect the interests of both parties
- Orchestrated a company-wide digital transformation initiative, integrating advanced analytics and AI, which increased data-driven decisionmaking
by 40% and contributed to a 25% growth in annual revenue for financial services. - Directed IT service management and digital transformation projects, ensuring alignment with organizational objectives and industry bestpractices.
- Increased annual revenue by 15% to $5M by optimizing project delivery timelines.
Reduced operational costs by 20%, saving the company $1M annually through enhanced workflow automation. - Managed a portfolio of over 50 projects, with individual budgets totaling $70M.
- Led the overhaul of cybersecurity protocols, reducing security breaches by 60% and enhancing the company's reputation for data protection, resulting in a 20% increase in customer trust metrics.
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