Message

Vishal Vandane

Hardworking, responsible, and punctual professional seeking an opportunity to pursue a career where knowledge and skill can be optimally utilized both for the company and for self-growth. 

Key Skills

Multitasking skills
Excellent Communication skills
Answering customer questions
Teamwork
Microsoft office
Mysql
Java

Professional Experience

Aug 2016
Present
Senior Customer support Associate
Sailpoint Technologies Pune, IN
  • Maintained up-to-date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, SailPoint Products for corporate customers spanning across the globe.
  • Document necessary customer account information.
  • Worked to address all customer concerns in a timely and effective manner. 
  • Process new support tickets and dispatch to SMEs (Service Matter Experts) in a timely and comprehensive manner to ensure maximum customer satisfaction with inbound and outbound calling.
  • Gather relevant information from customers as required and update it accurately to facilitate the technical troubleshooting process. 
  • Worked to understand the needs of each customer.
  • Working on Zendesk, a Salesforce platform for tracking, prioritizing and solving customer support tickets. 
  • Also working on Tableau, Smartsheet, for Reporting and data management.
  • Provide 24*7 Support.
Jul 2015
Aug 2016
Customer Relations Representative
FedEx Express Pune, IN
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  •  A professional approach in answering calls and providing information about products and services. Maintaining records of transactions. Provide accurate, valid, and complete information to the customer. 
  • Responsible for the completion of defined processes and procedures to the deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. 
  •  Follow communication procedures, guidelines, and policies. Manage large amounts of incoming calls with quality. 
  • Arrange shipment booking, tracking for customers. 
  • Coordinate with shipment warehouse, handle complaints, provide appropriate solutions and alternatives. 
  • Advice on company information. Resolve customer complaints via phone, email, chat. 

Education

Jul 2012
May 2015
Masters of Computer Applications in Sinhgad Institute
Pune University
May 2008
Apr 2012
BSc Computer Science in MICS College
SRTM University Nanded

Hobbies & Interests

  • Cooking
  • Dancing
  • Chess
  • Traveling
  • Bike Riding
  • Watching Cricket

Languages

English
(Native)
German
(Fluent)
Spanish
(Basic)

Get in touch with Vishal