VISHAKHA JOSHI

I have been working as a customer service for the last few years.. Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Communications to Customers
2 Yrs
Tally ERP
0 Yrs
Answering Customer Questions
2 Yrs

Professional Experience

Jul 2021
Present
Counsellor
Technoed digital marketing institution Meerut, IN
Digital marketing institution
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Dec 2018
May 2021
CUSTOMER SERVICE EXECUTIVE
Orchid ford Meerut, IN
Car dealership
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Education

Mar 2021
Dec 2021
BBA in Delhi institute of engineering and technology
Chaudhary charan singh university
Apr 2016
Jun 2017
12 in Government H. S IKWARA HASTINAPUR
Bord of high school and intermediate education

Certifications

2018
Certified national skill development
Government of India ministry of skill development
2018
Customer interaction program
Frankfinn institute of airhostess training

Hobbies & Interests

  • Adventure Sports
  • Dancing
  • Travelling

Languages

English
(Fluent)

Get in touch with VISHAKHA