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Vibhash Kumar

Have almost 3.5 years of experience in calling sector, started my career with SBI CARD as recovery Agent, also having a experience of Insurance sector, currently am working in B2C profile in Real Estate Industry.

Key Skills

Strong convincing skills
Negotiation Strategy
Team Management
Decisions Making
Excellent communication skills & listening skills
Pressure handling

Professional Experience

Mar 2022
Present
Senior executive
99acres.com (Info edge India Ltd) Noida, IN
Real estate portal
As a Senior Sales Executive:-

Roles and Responsibilities:-

  • Understand the exact needs of the high end customers and help them understand the various online solutions and offerings 
  • Sell online classified / e-Advertisement / subscriptions / web space of the website by calling pre generated leads 
  • Understand advertisement requirements of clients and propose the best possible solutions/media concepts in the form of online listings, microsites and digital banners 
  • Promote online branding and create awareness of possible e-advertisements to the HNI clients for increasing profitability & revenue base 
  • Retain & engage clients with immediate query resolution, regular follow ups via calls & mails 
  • Conceptualize & implement effective sales strategies to drive sales volume
  • Handling Live Chat and convert them on real time basis
  • Maintaining PDR and Talk-time as per KRA
Mar 2021
Mar 2022
Senior executive
PnB met life Insurance Noida, IN
Insurance Sector
As a Sales Representative:- 

Roles and Responsibilities:-
  • Ensured that leads/ appointments allocated by the call center are attended and reverted within the TAT
  • Ensured Self Sourcing Targets are achieved
  • Ensured business Reporting, MIS on sales call (LMS) , Lead Utilization and conversion are updated and maintained on a daily basis. 
  • Ensured that MIS/ Reporting formats are maintained/ Updated on regular basis
  • Insurance solution provider for our customers
  • Educate the Customer about the company/ channel
  • Customer Servicing. 
  • Ensured strict adherence to Human resource Norms - Policies processes

Apr 2019
Dec 2020
Team lead
SBI CARD New Delhi, IN
Credit card bad debts recovery agency
As a tele caller Apr19-Nov19

Roles and responsibilities:-
  • Need to convinced the customer to pay their due credit card bills
  • Tracing for non-contactable client through various tools
  • Delivered the monthly target before deadline time
  • Maintained PDR and calls count


As a Team-lead Dec19-Dec20:-

Roles and responsibilities:-
  • Coordinated with Tele-callers and field Executives on daily basis for PDR
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities

Education

Aug 2017
Sep 2020
Bachelors of arts in Magadh university
Magadh university
Apr 2015
Mar 2016
High School in RSBV Surajmal Vihar
CBSE

Achievements

2022
Highest Target Achievement
In my very first month i’ve achieved my 203% of my target which is still a benchmark (99Acres)

Quote

Honestly is the best policy of my life.

Hobbies & Interests

  • Movies
  • Music
  • Traveling
  • Playing Cricket

Languages

Hindi
(Native)
English
(Native)

Career Aspiration

“In three years, I see myself as an integral part of the company who has helped contribute to the growth and success of the organization. I would like to continue developing my skills and knowledge in order to be able to take on more responsibility within the company.

Get in touch with Vibhash