- Handled South location (Karnataka, Andhra, Kerala and Chennai )onboarding of corporate clients by creating domain IDs and user profiles on HDFC Banks corporate banking platforms (NetBanking, CMS).
- Enabled clients to make all types of digital payments like RTGS, NEFT, IMPS, TAX, EPI, GST, CBTD, Cheque Printing, DD Printing, and bulk uploads for salary and vendor payments using a single application.
- Managed user access rights, including role-based permissions, transaction limits, profile changes, and approval setups.
- Processed domain updates and access changes for existing clients, ensuring smooth and uninterrupted operations.
- Worked closely with Relationship Managers and clients to provide customized digital banking solutions.
- Ensured all activities followed RBI guidelines and internal compliance policies with high focus on data security and operational risk control.
- Resolved issues related to login access, transaction errors, and domain problems within defined turnaround times.
- Coordinated with IT and product teams for system improvements and technical issue resolution.
- Maintained proper documentation and audit trails for all user and domain-related activities.
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