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Vasantha Kumar

Customer Service Representative with over 2 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

Key Skills

Software: Zendesk, Kayako, and Parcel Audit
Experience with Microsoft Office – Word & Excel
70WPM Typist
Problem-solving

Professional Experience

Jul 2020
Dec 2020
Customer Service Executive
TCS Bangalore Rural, IN
  • Memorized entire line of company products & services, including prices and special discounts
  • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
  • Remained courteous and calm at all times, even during moments of intense customer displeasure
  • Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movements
  • Awarded “Fastest Learner” award during the first month of intern training

Feb 2019
Jan 2020
Customer Service Representative
Sutherland global services Pvt LTD Bangalore Urban, IN
  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
  • Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs
  • Received an average 85% customer satisfaction rating to date, 15% higher than company average
  • Research complicated cases without prompting to provide more comprehensive service to customers
  • Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations

Education

Jun 2018
Feb 2021
Bachelors of Business Administration in Svm college
Periyar University

Certifications

2020
Cisco Certified Internetwork Expert (CCIE)
CISCO
2020
Digital Marketing
Google

Quote

Step outside your comfort zone.

Hobbies & Interests

  • Blogging
  • Cricket

Languages

English
(Fluent)
Tamil
(Native)
FRENCH
(Basic)

Career Aspiration

“I look forward to learn new skills and improve my knowledge to advance my career. In five years from now, I see myself as a knowledgeable professional having an in-depth knowledge of the company and the industr

Get in touch with Vasantha