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Vamsi Nakka

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.

Key Skills

Customer service
Multitasking skils
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Aug 2021
Sep 2022
BPO
Jealous Hyderabad, IN
Joelous india pvt ltd, It is a service oriented company having over 4000 employees, working on us projects on selling products realted to clients.
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.
Aug 2012
Aug 2014
Customer Service Representative
Gold Coast Hotel Reinsberg, UM
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  • Provided guests and potential guests with up to date information about hotel and promotional offerings. 
  • Effectively sold rooms to walk-in customers. 
  • Responded to guest complaints in a professional and effective way. 
  • Processed payments and informed hotel staff of room status and availability. 
  • Provided superiors with work logs, demonstrating accountability.

Education

Jun 2015
Jun 2017
Bachelor of Commerce in Sri GCSR degree collage, rajaam.
Dr br ambedkar university

Achievements

2023
Increased customer retention
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.

Hobbies & Interests

  • Adventure Sports
  • Basketball
  • Clubbing
  • Meditation
  • Zumba
  • Pets

Languages

English
(Basic)
Telugu
(Native)
Hindi
(Basic)

Career Aspiration

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.

Get in touch with Vamsi