Vaaibhav Chaudary Online Resume

Nov 2020

Present

Business Analyst

Ameriprise Financial Gurgaon, IN

Ameriprise Financial, Inc. is a diversified financial services and bank holding company incorporated in Delaware and headquartered in Minneapolis,

Examine/analyzed production processes and recommended improvements based on Lean Six Sigma principles and methodology in an effort to eliminate waste and improve quality, while reducing production time and cost.
Work closely with teams in the identification of business requirements, functional design, process design
Analyze business processes, identify potential automation opportunities, and propose a Plan of RPA strategy.
Process mapping: drew workflow diagram and became expert of organizational process, defined quality mission, inputs, value-adding activities, outputs and outcomes.
Works with a wide range of stakeholders to understand, clarify, create, and update document contents
Planning & execution of the transformation strategy and roadmap for strategic initiatives.
Innovating new products/services within the technological sphere of new age trends also driving for execution leveraging RPA tools like Automation Anywhere and working closely with the development team.
Defining the delivery roadmap, including input into the budget.
Managing end-to-end life cycle from strategic planning to tactical activities also post production management.

Jul 2019

Nov 2020

Project Analyst for Legal operations & Analysis

Cvent India Gurgaon, IN

Cvent, Inc. is a privately held software-as-a-service company that specializes in meetings, events, and hospitality management technology.

Manage annual filings with governmental entities, which will require coordination with the internal Tax and Finance Department.
Handle monthly budget accrual preparedness and release process.
Organize, maintain, and develop knowledge repositories.
Create and present process documentation, including self-help tools, training videos, Q&A, process flows, etc. for tools used and/or managed by the Legal Team.
Execution of client projects on business process improvements on customer experience improvement, process improvement and technology improvisation in an agile and iterative manner
Working collaboratively with business owners, end users and clients to facilitate their knowledge and use of the product.
Develop strong partnerships with the Product Owners to gain an understanding of requirements, sustain open dialogue to manage product backlog efficiently.
Identification of the metrics, data ingestion and call analysis, Category creation, Analysis and evaluation.
Effectively presenting and delivering presentations.
Synthesizing complex or diverse information; Collecting and researching data; Using intuition and experience to complement data; Designing workflows and procedures.
Developing executive reports, dashboards and scorecards for the business.
Working with other analysts to develop and implement data analytics procedures and best practices.

Oct 2017

Jun 2019

Resident Expert

Encore Capital Gurgaon, IN

Encore Capital Group, Inc. and its subsidiaries form the largest publicly traded debt buyer by revenue in the United States.

Assist in generating process improvement ideas; develop, maintain and prioritize continuous improvement projects
Assist in the development of performance metrics to establish process success
Assists with analyzing and monitoring established process performance data at the project and organizational level
Creates process documentation, writes reports, develops charts/graphs/diagrams, and assists with gap analysis
Support the development of a comprehensive change management strategy relative to process improvement projects
Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute

Jul 2016

Feb 2017

Insurance Associate

Metlife Noida, IN

MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company, better known as MetLife, and its affiliates.

Prepared monthly process utilization dashboard, monthly process reviews dashboard of training and operations.
Conducted production plans for monthly production and accordingly informs other departments to ensure the availability of raw material on time (With the help of WFM Team).
Identify training gaps based on the effectiveness of demonstrating technical, behavioral & Leadership competencies and the developmental plan of each associate as stated in the individual's performance review.
Delivered and facilitated training time to time per the requirement.
Delivered and facilitated training time to time per the requirement.
Migrated & transitioned 6 different work types from offshore to onshore.
Provided oversight to ensure process follows established standards.
Conducted post project reviews, lessons learned, and created & maintained performance score cards.

Vaaibhav Chaudary