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Uttam Sarmah

Professional with 8+ years of experience in Business Research having worked for leading MNC,s across various Industry verticals. Experienced in roles like working for the Marketing Insights function of the Client.Supporting the Account Managers of the Client across the globe to help identify customer needs and challengesTraining to the Analysts on GDPR queries before they reach out to C Level Executives across the industry.Worked on Customer Advocacy Program for the Client which was a big initiative for one of the leading Telecommunications Client that Evalueserve has.

Key Skills

Primary research
Secondary research
Communication skills
Communications to customers
Communications To Stakeholders
Microsoft Office
Database
Business Development
Data-Mining
Customer Service
Vendor Management

Professional Experience

Nov 2020
Present
Research Lead
Evalueserve Pvt Ltd. Gurgaon, IN
Global Intelligence & Analytics Consulting
  • A Research Lead with expertise of managing Qualitative/Quantitative projects for  one of  Evalueserve's leading clients.
  • Providing training to analysts across various compliance norms like GDPR etc.
  • Expertise in running Win Loss Analysis Campaigns for the Global Sales Team of the client.
  • Part of the Marketing Insights Team of one of the leading Telecommunications Client and supporting it's various functions ( Marketing, Sales, Product , Solution Team etc.)
  • Part of the customer advocacy program of the client where I had to connect with the leading customers of the client and convince it's leading stakeholders to advertise about our client on a public forum through testimonials,case studies, video shoots etc.on how they have helped the customers.
  • Helping the Client identify the major challenges that its customers are facing .
  • Providing Insights on Competitor landscape,& industry trends

  • Working with Global Sales Team of the client in Europe & America's region helping them understand about the key investment areas and security challenges of their Top and New Logo Accounts

  • Managing multiple vendors & stakeholders.
  • Focus on implementation of strong compliance across the engagement.
  • Conduct periodic project briefings with operations teams to ensure comprehensive understanding of project objectives,to check in on delivery milestones ,and to update the team regarding any changes in project plan.
  • Independently managing all stages in a Customized Market Research Project: Responding to RFP/Proposal Design( Objective, Research Design, Sample Design, Costing)




Sep 2017
Dec 2020
Senior Business Analyst
Evalueserve Pvt Ltd. Gurgaon, IN
Global Intelligence & Analytics Consulting

  • Preparing Strategic Deliverables for the Sales Leadership of the client using a mix of quantitative and qualitative research.
  • Collaborating with multiple stakeholders, agencies, vendors of the client for its Customer Advocacy Programm.
  • Identifying the customers pain point and showcasing it to the stakeholders.
  • Expertise in communicating with C level decision makers of the Clients Customers and understanding their feedback on the Clients Services , expectations etc.
  • Project Launch, Questionnaire design,Data investigation, Client queries.
  • Recommend improvement in work processes within areas of responsibility.
  • Conducting periodic project briefings with operations team to ensure comprehensive understanding of project objectives,to check in delivery milestones and to update the team in case of any changes in the scope.



Oct 2016
Jun 2017
Assistant Team Lead
Mindforce Research Noida, IN
Market Research
  • Managed a team of 10 +analysts for its Primary Research Engagement.
  • Led Quantitative and Qualitative Research projects across various industry verticals in the form of surveys, recruitment studies,worked with various Analyst houses like Forrester etc.
  • Managed Multiple Stakeholders including Clients, Partners, Vendors, Project Team etc.
  • Working on the entire lifecycle of primary research ( survey set up, feasibility checking,& questionnaire preparation).
  • Build & Maintain solid relationships with external vendors to facilitate the timely delivery of reliable data.
  • Identification of skill gaps and area of improvement for the team and provide on the job training.
     
May 2015
Nov 2016
Senior Research Associate
Mindforce Research Noida, IN
Market Research
  • Managed Quantitative & Qualitative Research Projects.
  • Provided Team Trainings for the process.
  • Maintaining Datasets & doing necessary quality checks .
Sep 2014
May 2015
Senior Research Associate
Phronesis Partners Noida, IN
Market Research
  • Conducting Executive Interviews across various Industry vertical for the clients.
  • Working on various CSAT studies for the clients.
  • Maintaining the quality checks on interviews conducted by the team
Oct 2012
Sep 2014
Research Associate
Exevo India Pvt Ltd New Delhi, IN
Market Research
  • Conducted Web based & Telephonic based interviews for various industry specific projects in IT, Finance, Telecommunications , Retail etc.
  • Keeping the database of the leads updated in Excel and sharing it with the Managers.
  • Conducting Customer Satisfaction Studies for one of the largest Credit Rating Bureau in the world.

Education

May 2006
Sep 2009
Bachelors of Business Administration in National PG College
Madurai kamaraj university

Achievements

2019
Best Collaborator
One of our biggest Clients from the TelecommunicationI Industry  awarded me as one  the best performers for one of its projects where I was able to collaborate across the Sales Team of the Clients and the Analysts from various regions and help them validate sales opportunities which ultimately became Sales.
2020
Made My Day Individual Category
  • I was awarded for performing exceptionally well within the team and being instrumental in positioning the  primary research in the client engagement.
  • Helped the client who was struggling to generate leads. I helped the Sales Team to generate business from financial service customers by letting them understand about the security challenges and identifying the key investment areas in each of the Account which helped sales in having an effective conversation with their contacts. 

Languages

Hindi
(Fluent)
English
(Fluent)
Assamese
(Fluent)
Nepali
(Fluent)
Punjabi
(Basic)
Bengali
(Basic)

Get in touch with Uttam