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Usman shariff

Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of ERP operations and dedication to see issues through to end. Works well in remote and desk-side environments. Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Consistently recognized by superiors and peers for knowledge and expertise.

Key Skills

Troubleshooting and Diagnostics
Technical Support
Communication skills

Professional Experience

Sep 2020
Present
Support Executive
Foradian Technologies Mysore, IN

Translated technical terminology for clients to communicate through ticket system.
Collaborated with quality assurance and R&D teams to facilitate support query resolution.
Managed customer-facing FAQ and knowledgebase on media sources.
Coordinated priority of support work based on client and business needs.
Provided remote software services to correct reported issue.
Tracked inbound support tickets to provide clear resolutions to customers.
Codified office structures and processes to promote teamwork and performance.
Monitored employee and customer interactions to assess quality of service.

Education

Jun 2017
Sep 2020
Bechelor of computer applications in St Joseph's First Grade College
University of Mysore

Hobbies & Interests

  • Cricket
  • Reading
  • Chess

Languages

English
(Fluent)
Urdu
(Native)
Hindi
(Fluent)
Kannada
(Native)

Get in touch with Usman