Message

Upasana Rawat

Extremely motivated to grow and learn more in my field and crack more opportunities to be the better version of myself. Always opeon to learning. Believe in positivity and follow all means to maintain it. Respect people and their work ethics. Looking forward to put forth the skills that i have acquired over the time for the succes of the organisation and in turn learn more.

Key Skills

Communication skills
Presentation skills
Creativity

Professional Experience

Mar 2019
Present
Lead Customer Service Representative
American Express Gurgaon, IN
American Express (Amex) is a multinational financial services corporation.
Joined Amex in March of 2019 as CCP for LMS (Large Market Segment) handling US Corporate Calls. Got the opportunity of being cross trained in SBS (Amex Small Business) and currently handling SBS US calls. I have also been trained for ValGen (Value Generation) for Amex Small Business. 

I have mentored 2 people for LMS in my team and have been an active part of process and CMS EEAT (Employee Engagement) activities. I have been of a part of the Team who won YTD (Year to Date) for the process and have been awarded as a Runner Up Lowest CFR (Customer First Resolution) in the process for the year 2020. 

In addition to my work profile, I have been a part various cultural events at Amex including Showtime 2019 (Show Stopper for the Event and Won the Dance competition that I choreographed) and Amex ER (Employee Relation) projects. 


Dec 2017
Mar 2019
Product Associate
Quantum Solutions IND Gurgaon, IN
Quantum Solutions India is a quality-driven contract research org (CRO) serving the pharmaceutical industry and specialising in Drug Safety services.
 Joined Quantum in December of 2017. I have worked for 27 months as Process Associate. Made sure to deliver the best with the right TATs and no compromise on the quality of service/product.


Education

Mar 2015
Mar 2018
BA Prog in Deshbandhu College
Delhi University
Mar 2012
Mar 2013
HSC from CBSE with 80.2% in Army Public School
Mar 2010
Mar 2011
SSC from CBSE in with 9.2 CGPA in Army Public School

Achievements

2019
Show Stopper
Have been awarded as a Show Stopper at Showtime American Express.
2021
YTD CFR Runner Up
Awarded as CFR YTD (Year To Date) for the year 2020 with the lowest CFR on floor.
2020
YTD Winner (Team)
My Team won YTD (Year To Date) performer Award for 2020.

Hobbies & Interests

  • Dancing
  • Arts
  • Listening Music

Languages

Hindi
(Native)
Garhwali
(Native)
English
(Fluent)

Career Aspiration

I have never stopped feeding my curiosity to learn things. I want to continue learning while I am performing my duty. The cycle of learning never stops. I see myself gaining knowledge in multiple fields.If I am able to master various tasks, I feel I can be useful to the company in more than one way.

Get in touch with Upasana