Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Team work and Collaboration
Communication skills.
Account Management
Critical thinking and problem solving.
Configuration
Commissioning
IBMS Operation and services
FAS, PAS ,CCTV and ACS Problem solving

Professional Experience

Jan 2020
Jun 2021
Senior Service Engineer
TECHART SOTWARE SOLUTIONS PVT LTD Delhi, IN
TechArt had established in year 2010 to provide back end software support, only to its group companies
  • Worked productively to determine the needs of customers and fast track solutions to those needs. 
  •  Experience with engineering, installing / installation and commissioning of CCTV, FAS, PA system (EST-3) GST and Honeywell Morley Panel.
  • Troubleshooting & rectification of day-to-day problem with maximum time & maintaining minimum down time.
  • I had done the one of the project work in Oberoi hotel of FAS and PA system (EST-3) 8 months ago.
  • I had done the one of the project work in HCL ITPL of FAS and PA system (IFC640 Notifier) 6 months ago.
  • Maintained Service and Carried out PPM as per schedule.
Feb 2010
Feb 2020
Server Engineer
JOHNSON CONTROL PVT LTD Bangalore, IN
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries.
  • Worked productively to determine the needs of customers and fast track solutions to those needs. 
  •  Experience with engineering, installing / installation Configuration and  Commissioning of BMS HVAC, CCTV, ACS.FAS, (EST3) PA (building management system/ building management solution)
  • Troubleshooting & rectification of day-to-day problem with maximum time & maintaining minimum down time.
  • Knowledge of Engineering & Commissioning tools.
  • Operations of HVAC SCT & ADS & ADX Metasyss NAE DDC As VAV111 (AHU), VFD, VAV, VMA, DPT, DPS and all type of sensors.
  • Operations of Access controls system CK-721 panel  (local server) S300panel (RDR2 board) P2000 (Pegasys) Software,  and all type of controllers
  • Operations of Fire Alarm System (FAS) KDM2 panel  Notifier panel & EST-3 panel  Smoke detector, heat detector hooters control module, isolate module    relay module, monitor module, and all type of controllers.
  • I had done the multiple project works in Accenture of FAS and PA system CCTV and ACS (IFC-640 Notifier & EST-3) 15 months ago.

  • Maintained Service and Carried out PPM as per schedule.

Sep 2008
Mar 2010
BMS Operator with Multitechnician
24/7 CUSTOMER Service PVT LTD Bangalore, IN
Address: 24/7 Customer Service,Embassy Golf park Domlur, Bangalore 560071 24/7 Customer Service, Outsourcing Companies, Bangalore Listing id- 1102922
  • HVAC plant 275tr X 4 NOS Chillers make Trane.
  • UPS 6 NOS X 300KVA For work stations make Emerson.
  • Basic Operation knowledge of AMF Panels ACB, VCB DG & Transformers

Education

Jul 2015
Jul 2017
Diploma in Electrical Engineering in St, Joseph's Institute Of Advance Research,
RVD University
Jul 2007
Jul 2009
ITI in Electrical in Sri Rambhapuri Jagadguru ITC Totturu
Karnataka University
Jul 2001
Jul 2003
ITI in M R A C in Govt ITI T B Dam Hospet ITI College
Karnataka University

Achievements

2019
Procedures systems We developed, implemented,
We had been done one of the most important Project of ADX BMS in Pan  India Accenture in 2019 and it has meet that milestone.
2018
Enercon Project
We had been done one of the most important Project of BMS Upgraded old system to new system in Pan India Accenture in 2018 

Quote

All our dreams can come true, if we have the courage to pursue them. Don't be pushed around by the fears in your mind.

Paulo Coelho

Hobbies & Interests

  • Pets
  • Playing cricket
  • Watching Movies
  • Reading Books

Languages

English
(Fluent)
Hindi
(Fluent)
Kannada
(Native)

Career Aspiration

In 12 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to time specializing in a career I find extremely interesting and motivating.

Get in touch with Umesh