Message

Tushar Nautiyal

 Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to lead colleagues, respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. 

Key Skills

Proficiency in proofreading/ editing text
Strong analytical abilities
Working knowledge of Google spreadsheets
Adept researching and problem-solving capabilities
Aptitude for prioritizing tasks
Ability to work in a flexible environment
Work under pressure
Exceptional problem-solving skills

Professional Experience

Nov 2021
Present
Application Decision Specialist
ApplyBoard India Private Limited Gurgaon, IN
ApplyBoard is an online platform that empowers students around the world to access the best education.
  • Review offer letters for student information consistency to ensure efficient application processing
  • Work with our partnership schools and recruiters to resolve application issues on behalf of our students
  • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
  • Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
  • Empathetically communicate application outcomes to our students, whether positive or negative
  • Follow up and assist students in meeting enrollment conditions and resolve any uncertainties
  • Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
Feb 2020
Nov 2020
Customer Delight Associate
Startek INC Lucknow, IN
Startek values ability to effectively garner those interactions and CX insights, and providing intelligence that drives digital transformation
Worked as a customer delight executive with STARTEK Inc. as a customer delight executive in Zomato process and have helped and resolved the queries of around 30000+ customers.

Education

May 2019
Sep 2022
Bachelor Of Arts in City Academy Degree College
Lucknow University

Certifications

2022
CX United Specialist
ApplyBoard India Private Limited

Quote

A person can rise through the efforts of his own mind; or draw himself down, in the same manner. Because each person is his own friend or enemy.

Hobbies & Interests

  • Motorbikes
  • Watching movies
  • Listening songs
  • Playing basketball
  • Politics
  • Watching Documentaries

Languages

English
(Fluent)
Hindi
(Fluent)

Career Aspiration

"I would like to continue to develop my skills and experience by working with professional recording equipment. I also want to develop my leadership and organizational skills. This will help me achieve my goal of leading production teams in the future.”

Get in touch with Tushar