TK
Message

Tushar kedare

Keen to develop my career, I seek an opportunity where I can use my present strengths to achieve the organizations goals as well as expand my present skills.

Key Skills

Communication skills
Communications To Customers
Communications To Executive Leadership
Team Player

Professional Experience

Mar 2018
Sep 2020
Business Development Executive
First Abu Dhabi Bank Dubai, AE
Banking Services
 
Worked in BDU (Business Development Unit)
Worked for Multiproduct department,                                                                  
Catering to existing and new to bank customers 
Catering to the banking customers and creating a need and offering them retail banking products such as (Cash on Credit Cards, Balance Transfers,  Personal loan, Business Loans,  Credit cards, Supplementary cards,  Credit Shields and Bank Insurance). 
Worked as a customer service executive during the transition period of the Bank whereby helping the customers in their queries and see to it that the query get resolved on the first call itself if not give a particular TAT to the customer and make it sure that the query is solved in that time frame 
       
Oct 2016
Feb 2018
Realtionship Officer
Mashreq Bank Dubai, AE
Banking Services
 
Worked for Multiproduct department.
Catering to existing and new to bank customers. 
Achieved a target by selling Highest fee based Credit cards 
Worked for a process of Forex call the existing clients from the portfolio given by the bank and ask them to do transactions depending upon the current price of currency and also takentheir regular transactions to transfer funds to another country.
Handled a team of 15 people (when team leader was on annual leave) giving regular 
feedbacks and training for sales efficiency. 
      
 
Jun 2015
May 2016
Relationship Officer
National Bank Of Abu Dhabi Dubai, AE
Banking Services
Worked as a Relationship Officer for Credit Cards to an individual and  also listing the Companies as per the standards of the Bank and source the employee working in the company for Credit Cards. 
Meeting the expectations of the Team Manager and Team Leader whereby delivering the productivity as per requirements.  
Mar 2014
May 2015
Relationship Officer
Dubai First Dubai, AE
Banking Services
 Worked as a Relationship Officer for Credit Cards to an individual and  also listing the Companies as per the standards of the Bank and source the employee working in the company for Credit Cards.
Meeting the expectations of the Team Manager and Team Leader whereby delivering the productivity as per requirements. 
May 2013
Dec 2013
TEAM LEADER (TELE SALES)
Grand Marks Global Services Mumbai, IN
Call Center
 
Handled a team of 17 Technical Sales Executive for an inbound sales process.
Catering to US Customer.
Selling annual maintenance plan for desktops and Laptops to the customer.
Providing regular training and updates to the agents about the product as per the requirements .
Making daily reports of the performance of the team members wherby giving them feedbacks on daily basis and pushing them in order to meet their targets.

Apr 2007
May 2013
Team leader (Band 3)
Tata Consultancy Global Services. Mumbai, IN
Call Center / BPO
 
Handled a Team of 16 Collection Executives. 
Handling all types of queries with regards to customers credit card account. Providing regular training and given regular updates to the agents about the product as per requirements. 
Monitoring the performance of the agents on regular basis and giving them feedback regarding the same. 
Helping agents in case of difficulties, taking regular briefings and debriefings  
Motivating the team members in order to meet their target on month on month basis.
Speaking with the customers only if required and make them understand the importance of making payments on time 

Education

Mar 2008
May 2010
MBA Finance in ITM Information for Technology and Management
Cambridge University
Mar 2000
Jun 2002
Batchelors Of Commerce in ML Dahanukar College Of Commerce
Mumbai University
Mar 1998
May 2000
HSC in ML Dahanukar College Of Commerce
Maharashtra University
Mar 1995
Apr 1996
SSC in ST Elias High School
Maharashtra Board

Certifications

2010
MBA Finance
Cambridge University
2002
Graduation Certificate
Mumbai University

Achievements

2019
Best Performer of the Month
had overachieved the target by 128% in the month of April 2019 and was awarded as a best performer all over the unit and was awarded with a handsome incentives

Hobbies & Interests

  • Travelling
  • Watching Webseries
  • Cooking New Dishes

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Fluent)

Career Aspiration

I seek an opportunity where I can use my present strengths to achieve the organizations goals as well as expand my present skills in order to achieve my target on regular basis this is what i see my self in 3 years and the coming years.

Get in touch with Tushar