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Syeda Khatija Muneer

Over 5 years of experience in utilising creativity and passion into writing company website blogs, proofreading, curating and managing content. Author of the book ‘Maybe Someday’ published by an American Random publishing house company in 2015. Possesses excellent verbal and communication skills along with interest in human behaviour culture and society. Experienced to have worked with Amazon as an associate in voice process for 6 months.

Key Skills

Microsoft office
HTML
Graphic designing

Professional Experience

Jun 2020
Present
Customer Service Executive
Amazon Bhopal, IN
Managing incoming calls and customer service inquiries 
Generating sales leads that develop into new customers 
Identifying and assessing customers’ needs to achieve satisfaction 
Build sustainable relationships and trust 
with customer accounts through open and interactive communication 
Provide accurate, valid and complete information by using the right methods/tools 
Meet personal/customer service team sales targets and call handling quotas 
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
Keep records of customer interactions, process customer accounts and file documents 
Follow communication procedures, guidelines

Education

Jun 2017
Nov 2020
Bachelors of Arts in Saifia College
Barkatullah university
Mar 2010
May 2017
High school graduate in Commerce in St Joseph’s Convent School

Languages

English
(Fluent)
Hindi
(Native)
Arabic
(Basic)
French
(Basic)

Get in touch with Syeda Khatija