Jul 2020
Present
Customer Service Executive
Amazon
Bhopal, IN
Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Build sustainable relationships and trust
with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines
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