Message

Syed Ishtiyaq

Seeking to join your growing organization wherein I could contribute with my experience at CGS, dealing with customers and providers alike. I aspire to be part of the organization’s growth journey, which will enable me to grow and acquire new skills.

Key Skills

Microsoft Excel
Microsoft Office
Communication skills
Technical support
Customer Experience

Professional Experience

Jul 2020
Mar 2022
Technical Support Associate
Computer Generated Solutions - CGS Hyderabad, IN
CGS is an applications, enterprise learning and business process outsourcing company that supports our clients' most fundamental business activities.

I am well experienced in working on various verticals, from handling voice processes for North America to working on system exchange in the DEPOT central repair centers.

Primary Functions/Responsibilities of last role at CGS:
  • I used to handle the inbound calls where the clients faces various issue with the device, by troubleshooting.
  • Analyzing clients accounts on daily basis regarding their orders, fraud buyers, general queries and complaints by reporting them through calls and emails.
  • Effectively communicating with client by providing prompt and efficient service to continually build platform and business knowledge to better serve the client by maintaining a positive and professional demeanor by portraying the company in a positive light.
  • Use various CGS tools to process orders, repair systems, and track delivery. Acting on investigated transactions based on established SOPs and tools. Coordinating with other departments to ensure cross functional success.
  • Making timely, practical, effective decisions.
Jan 2018
Dec 2019
Senior Customer Service Representative
NowFloats Technology Pvt Ltd Hyderabad, IN
 Nowfloats is builds a website and app that helps businesses setup, manage and grow online. Across multiple channels and social networks. 
 
 Primary Functions/Responsibilities of last role at NowFloats:
  • My role is Interact with clients on call/Chat/Mail and help them out with the Technical issues 
  • I provide answers to clients by identifying problems; researching answers; guiding client through corrective steps. 
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. 
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management
  • Provide qualitative service to customers on their technical problems. 

Education

Jun 2015
Dec 2020
Bachelor of Commerce in
Osmania university

Languages

English
(Fluent)
Hindi
(Fluent)

Get in touch with Syed