SN
Message

Swapnil Netake

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Team management
Active listening
Training, Coaching & Mentoring

Professional Experience

Dec 2019
Apr 2021
Chat representative
Williams marketing Pune, IN
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
  • To provide the offers and plans to the customers based on their locations in UAE.
Jul 2018
Jan 2019
Business Development Associate
Wise Guy Pune, IN
  • Builds business by identifying and selling prospects.
  • Conducting market research to identify selling possibilities and evaluate customer needs
Sep 2016
Sep 2017
Customer Service Executive
CONCENTRIX Pune, IN
  • To attend the Incoming Enquiries & provide them the solution regarding their queries.
  • To solve the queries of the customers on a call.

Education

Jun 2012
Apr 2013
Hsc in SNBP college
Pune university

Hobbies & Interests

  • Shopping
  • Internet Surfing

Languages

Marathi
(Native)
ENGLISH
(Fluent)
Hindi
(Fluent)

Get in touch with Swapnil