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Swapnil Netake

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Team management
Active listening
Training, Coaching & Mentoring

Professional Experience

May 2020
Apr 2021
Team leader
Williams marketing Pune, IN
  • Motivating the team to achieve organizational goals.
  • Conducting training of team members to maximize their potential.
  • Managing the day-to-day activities of the team.
Nov 2019
Jun 2020
Chat representative
Williams marketing Pune, IN
  • To solve the queries of the customers on a chat.
  • To give the resolutions to the customers based on their situation 
Jun 2018
Jan 2019
Business Development Associate
Wise Guy Pune, IN
  • Builds business by identifying and selling prospects.
  • Conducting market research to identify selling possibilities and evaluate customer needs.
Aug 2016
Sep 2017
Customer Service Executive
CONCENTRIX Pune, IN
  • To attend the Incoming Enquiries & provide them the solution regarding their queries.
  • To solve the queries of the customers on a call. 

Education

May 2012
Apr 2013
Hsc in SNBP College
Pune university

Hobbies & Interests

  • Food Tasting
  • Shopping
  • Travelling
  • Internet Surfing

Languages

English
(Fluent)
Marathi
(Native)
Hindi
(Fluent)

Get in touch with Swapnil