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Sushant Rokade

Experienced Pharmacist with successful background maintaining medication controls and patient confidentiality, as well as monitoring employee performance, maintaining customer satisfaction and updating billing systems. Well-organized and diligent pharmacy management professional with good verbal and written communication skills. Excellent reputation for resolving problems and improving customer satisfaction.

Key Skills

Pharmacy management
Medication dispensing
Pharmacy operations management
Drug inventory management
Customer service, education, and counseling
Verifying orders
Coordinating inventory

Professional Experience

Dec 2020
Present
Senior Pharmacist & Resolution Specialist
Wellness Forever Medicare PVT LTD Thane, IN
Retail Chain Pharmacy and Online Pharmacy
 
  • Counseled patients on proper use of medication and potential drug interactions.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Educated patients on proper medication use.
  • Coached staff on how to properly dispense medications, fill orders and serve customers.
  • Worked on SKU data for PIMS (Product Information Management System) .
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Helped achieve pharmacy business objectives by increasing sales and gross margins.
  • Got Promoted as Resolution Specialist with the highest score
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked in Store Support team.
  • Worked in Escalation Desk.
 
Oct 2019
Jan 2020
Pharmacist and proprietor
Retail medical store Badlapur, IN
I had started a set of hospital pharmacy
 
  • Arrangement of all the documents which required to start a set up of pharmacy.
  • Arrangement , separation of products (medicines) according to categories and alphabetically (easy to find).
  • Looked after billing and SKU management.
  • Looked after wellness of the store in all aspects.
  • Procurement of the unavailable products.
 
Jun 2017
Aug 2019
Senior Associate Pharmacist
Medlife International pvt ltd Mumbai, IN
Online Pharmacy
 
  • Increased customer satisfaction by resolving [product or service] issues.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Worked as a Night In-charge for 4 months, which includes rostering, handling of escalations, call listening, feedback sharing etc.
  • Got rewarded as top seller of alternate medicines for month February 2019.
  • Worked in FC(Fulfillment center) with logistics department to expertise the delivery service
 
Nov 2016
Jul 2017
Registered Pharmacist
Apollo Hospitals Enterprise ltd Thane, IN
Chain Pharmacy
 
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Checked medication bottles for proper labeling before allocating to patients.
  • Taught patients how to use medical devices such as glucose meters and oximeters.
  • Maintained appropriate drug records and completed reports as necessary.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Supervised dispensation of controlled substances using careful oversight and audit procedures.
  • Looked after day to day sales report and solely handled store at night.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Worked in DC(Distribution center) with an audit team for a month
 
May 2011
Nov 2016
Trainee pharmacist
Shravan medical and general stores Badlapur, IN
Retail Medical Store
  • Prescription reading
  • Product procurement
  • Stock arrangement
  • Display management
  • Bills management
  • Maintaining a record of scheduled medicines.
  • Dispensing of medicines

Education

May 2008
Mar 2009
SSC in Samarth Vidhyalaya
Maharashtra state Board
May 2010
Mar 2011
HSC in K.R.KOTKAR Jr. College of Commerce and Science
Maharashtra state Board
May 2011
Jun 2014
BSC(CHEMISTRY) in C.H.M. College of ulhasnagar
Mumbai University
May 2014
Jun 2016
Diploma in Pharmacy in M.E.T College of Pharmacy
Mumbai University

Certifications

2016
Sports Incharge(2015 & 2016) Diploma in Pharmacy
MET college
2016
MET Utsav(2015 & 2016)
MET college

Hobbies & Interests

  • Dancing
  • Swimming
  • Table Tennis
  • Bike Riding
  • Playing Chess
  • Reading Novels

Languages

Marathi
(Native)
Hindi
(Native)
English
(Fluent)

Career Aspiration

I got to know some points about myself ever since I started doing jobs some are as follows - I am a fast learner. I have a leadership quality. I have excellent grasping Power. I can manage peoples very well. I am a good salesmen. I am capable of completing any task within given time period

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