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Surendra Kumar

Resourceful Operations Executive with 3 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.

Key Skills

Critical Thinking
Effective Communication
Proactive Problem Solving
Intellectual Curiosity
Business Sense
Leadership and Training
Business Process Improvement

Professional Experience

Jul 2019
Oct 2020
Operation Executive
FINNOVATION TECH SOLUTIONS Bangalore Urban, IN
 
  • Maintained 99% accurate product knowledge in a high-volume.
  • Closed average 5 sales per day in outbound telemarketing.
  • Successfully trained and coached 6 junior staff members.
  • Got Promotion as Process Lead after 6 months of my joining.
  • Involved in assigning data to the Team members In Google Sheet.
  • Involved in checking daily reports of Sales and Targets.
  • Tools used while working was MS EXCEL, Ameyo, Admin Panel Dashboard.
  • Always helped colleagues with process and system issues with the help of troubleshooting.
 



Mar 2018
Jun 2019
Operation Executive
AXIS BANK, Concentrix Daksh Pvt Ltd Bangalore Urban, IN
 
  • Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.
  • Promoted to escalation and retention in 6 months owing to excellence in delivering excellent client service.
  • Contributed to a 30% sales increase in 2019 by improving lead-generation and sales-tracking methods.
  • Resolved an average of 80 inquiries per day.
  • Received commendation from supervisors and recommendations from peers.
  • Trained 15 new customer service representatives.
 

Education

Mar 2009
May 2014
Bachelor of Technology in Purushottam Institute of Engineering & Technology
Biju Patnaik University of Technology

Certifications

2020
Python for Data Science and AI from
Coursera
2021
Neural Networks and Deep Learning
Coursera
2021
Data Science Training Certification
InternShala

Hobbies & Interests

  • Internet Browsing
  • Playing carrom

Languages

English
(Fluent)
Hindi
(Fluent)
Odia (Oriya)
(Fluent)

Career Aspiration

Having been exposed to my current skills more deeply. And then being exposed to new skills in a meaningful way. I could also see this being the ability to manage a small team within a larger company, instead of starting my own business as well. .”

Get in touch with Surendra