- Preparing daily workloads for staff & co-ordinating the daily allocation of work.
- Motivating the team to achieve high standards and KPI targets.
- Responsible for verify all types of document related to Mortgage. 1003,1004, W2, Income tax, Delinquents Tax, Flood Insurance , Hazard Insurance , Master Policy, Title Document, Deed, Loan Estimate, Subordination document
- Handling new client enquiries and acting as the face of the business.
- Dealing with and resolving problems and issues which arise.
- Mentoring and training up junior and new staff.
- Monitoring & reporting on standards & performance targets.
- Arranging & chairing weekly team meetings, focussing on targets & achievements.
- Implementing new initiatives.
- Praise team members and creates a positive working environment.
- Ensuring all administrative and IT records are entered and updated correctly.
- Providing prompt and accurate information on individual performance.
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