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Sunil Sharma

Dedicated Senior Customer Service Officer possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 8 years of experience increasing customer satisfaction levels and business performance by handling and analysing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.Commited Customer Service executive with knowledge of service delivery and  multitasking abilities. Committed to maintaining professional relationships to increase profitability.Knowledgeable and dedicated customer service professionel with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.Energetic and result oriented with great passion for developing relationships.

Key Skills

Positive Attitude,Good Communication, Empathetic
Problem Solving,Patience, Willingness to Learn
Multi Tasking,Emotional Intelligence
Interpersonal Skills

Professional Experience

Jul 2023
Present
Customer Service Advisor
Cogent Hub Kolkata, IN
  • As an Advisor with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring Customer support Advisor who specializes in Core Expertise.
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms. Ensuring a high quality customer service which guarantees better customer loyalty.
  • Optimizing services and providing positive customer experiences which help  increase customer loyalty.
Jan 2023
Present
Senior customer Service Representative
Clarus Telecom Kolkata, IN
Digital Marketing
With strengths in being detail-oriented, a problem solver, and meticulous when it comes to Marketing strategies and to grow small business . A fairly competent and knowledgeable Executive whose value and contribution to an organization lie in his capabilities in maintenance customer satisfaction, coordinating with team members as well as performing satisfactory result.
Jun 2016
Present
Senior Customer Service Officer
Apcotex Kolkata, IN
  • Strengthen customer relationships and authored strategies to provide positive experience for customers
  • Process orders, forms, applications and requests per Timeframe
  • Answer multi line phones and used active listening skills to assess client's issues and challenges.
  • Prepare Service reports by collecting and analysing customer needs.
  • Response to customer inquires and queries to provide thorough and speedy resolutions.
  • Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
  • Maintaine customer account information database by cancelling and updating customer accounts.
  • Resolve Service issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
  • Evaluate interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

Jun 2011
Nov 2013
Front Desk Associate
Neeranand Guest house /Hotel Kolkata, IN
  • Greet visitors and customers upon arrival, offer assistance and answere questions to build rapport and retention.
  • Answer multi line phone system to respond to inquires and transfer calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Take reservations over phone, in person and via computer for guests and provide confirmation information.
  • Politely welcome arriving guests, providing room keys and information on amenities and policies.
  • Collect room deposits, fees and payments.
  • Respond swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborate with team members to handle guest requirements from check-in through check-out.

Education

Nov 2012
Apr 2013
Secondary & Hr Secondary Education in National Institute of open schooling

Achievements

Employee of the Month
Proven  Customer Satisfaction with service.

Languages

English
(Fluent)
HINDI
()

Get in touch with Sunil