Sumit Kumar Dash Online Resume

Aug 2021

Present

Deputy Manager - Personal Banker Teller Authoriser

HDFC BANK Ltd Phulbani, IN

HDFC Bank is India's largest private sector bank by assets.

Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B.
Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc.
Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register.
Sales: Branch Merchandising Generate business, cross sell and monitor cross sales of Personal Bankers Generate leads for Third Party Products to the customers Ensure that all tellers are adequately trained on the Products of the bank.

Aug 2021

Present

Deputy Manager - Personal Banker Teller Authoriser

HDFC BANK Ltd Phulbani, IN

HDFC Bank is India's largest private sector bank by assets.

Supervisory Responsibility: Supervise & monitor Personal Banker desks and contract sales staff Branch administration Lobby Management Ensure quality customer service is delivered Resolution of customer queries/complaints Customer service to ensure walk in customers issues Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable Branch Operations and Audit Compliance B.
Transactional Responsibility: Authorize Personal Banker transactions Corporate salaries processing Cost Management and staff productivity Responsible for Cash and Customer transactions at the Teller counters Supervising all Non-Cash transactions like DD/MC, fund transfer etc.
Penetration of Saving Accounts on non-liability customers Reconciliation and maintenance of suspense accounts register.
Sales: Branch Merchandising Generate business, cross sell and monitor cross sales of Personal Bankers Generate leads for Third Party Products to the customers Ensure that all tellers are adequately trained on the Products of the bank.

May 2018

Sep 2021

Branch Relationship Officer

Axis bank ltd. Pattamundai, Kendrapara, IN

Axis Bank is the third largest private sector bank in India.

Providing financial solutions to customers by offering bank products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
Offering solutions and Cross selling Banks retail banking and third-party products as per assigned budgets. (Eg. CASA, TD, Life insurance, General insurance, Mutual Funds, Loans etc.)
Achieve Business budgets as assigned by the organization on a monthly basis consistently.
Timely and accurate processing of customer transactions and requests.
Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.

Sumit Kumar Dash