SJ
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Suman Jain

2+ years experience as a customer service associate with a track record of rendering customer-friendly support in a high-pressure environment for public utility products. Armed with an unwavering commitment towards customer service, with an ability to cultivate productive relationships, resolve complex issues and earn customer loyalty. Proficient in deploying excellent communications and problem-solving skills for resolving conflicts

Key Skills

M S Word
Excel
Tally ERP 9.0

Professional Experience

Mar 2019
Present
Customer Service (Import) Executive
SUFI TRAVELS Delhi, IN
Work Responsibilities
  • Tracking Shipments- Air & Sea
  • Invoice & DO Collection from Odex.
  • Worked on ICE Gate for IGM Check.
  • Knowledge of Odex Manifestation & Star Edi Manifestation (Sea & Air)
  • Preparation of Documents for DO collection (Air & Sea)
  • Handling Transportation queries, and providing customer service 
  • Preparing Invoices

Key Accomplishments 
 
  • Recognized as the 'Best Customer Service associate' Out of 20 members in the Division based on customer feedback
  • Resolved an average of 550 inquiries on a weekly basis by establishing performance benchmarks 

Education

Jun 2009
Jun 2010
10th in
Uttarakhand Board
Jun 2011
Jun 2012
12th in
Uttarakhand Board
Apr 2014
Jun 2017
B.Com in
Garhwal University

Languages

English
(Fluent)
Hindi
(Fluent)

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