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Sudarshan Nandakumar

Smart working Customer Support Representative bringing five years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Key Skills

Good listening skills
Recordkeeping strengths
Complaint resolution
Calm disposition
Problem-solving skills
Documentation and reporting
Quality Assurance

Professional Experience

Oct 2018
Present
Customer Service Representative
NETMEDS MARKET PLACE LTD Chennai, IN
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Recommended Product to customers, thoroughly explaining details.
  • Answered constant flow of customer calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices, boosting customer satisfaction ratings.
  • Processed, scheduled and executed customer orders for new and established customers.
Dec 2017
Nov 2018
Call Center Team Lead
BUZZY CORPZ LTD Chennai, IN
  •  Responded to team support questions quickly to maintain call center efficiency. 
  •  Educated customers on company systems, form completion, and access to services. 
  •  Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  •  Maintained accurate and current customer account data with manual forms processing and digital information updates. 
  •  Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service .
Sep 2016
Jan 2018
Call Center Supervisor
HINDUJA GLOBAL SOLUTIONS Chennai, IN
  •  Managed personnel, including scheduling for agents and product specialists to foster increased productivity. 
  •  Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices. 
  •  Trained team members on performance metrics and consumer behavior identification. 
  •  Developed all process controls and metrics for daily management of Call Center. 
  •  Created team rotations to man center effectively during peak hours. 
  •  Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. 

Education

May 2010
Jul 2013
DIPLOMA IN ELECTRICAL AND ELECTRONICS ENGINEERING in MIT POLYTECNIC COLLEGE
DIRECTORATE OF TECHNICAL EDUCATION
May 2009
May 2010
SSLC in SRI NACHIYAR MATRICULATION SCHOOL
STATE BOARD

Hobbies & Interests

  • Gardening
  • Internet Surfing

Languages

English
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Hindi
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Tamil
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Marathi
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Get in touch with Sudarshan