Message

Subrata Saha

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills whichwould enable me as a fresh graduate to grow while fulfilling organizational goals.Devoted special emphasis topunctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to startimmediately.

Key Skills

Team Management
Hub Operations
Ensure quality consistency across the region
Ability to Deal with Changes Effectively

Professional Experience

Jan 2022
Present
Cluster Manager
Busybees logistics solutions pvt ltd Kharagpur, IN
Xpressbees is an e-commerce logistics company that provides reliable logistics solutions to its partners. The company offers comprehensive last-mile delivery, reverse logistics, payment collection, drop shipping, vendor management, cross-border services, fulfillment services, and tailored software solutions to clients.
1. Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate.
2. Ensure Profitable operations in the region.
3. Continuously improve in reducing Error rate in Operations Management in the region.
4. Maintain the cost of operations as per budget in the region.
5. Ensuring Customers in the region are delighted at all times.
6. Promptly and effectively manage customer escalations in the region along with support team.
7. Ensuring employee engagement initiatives are implemented.
8. Ensure 100% SOP Adherence As per Company Noms
9. Ensure availability of adequate and trained manpower at Hub and Region as per manpower and business plan.
10. Training and Development of teams in the region.
11. Grievance Handling and Conducting Open House/meetings with regional teams.
12. Proactively identify gaps in operations and support processes that impact operations and take preventive action.
Jan 2019
Feb 2022
Sr. Executive Hub operation
Instrakart PVt ltd(Flipkart ) Sambalpur, IN
Flipkart is an Indian e-commerce company, headquartered in Bangalore, and incorporated in Singapore as a private limited company. The company initially focused on online book sales before expanding into other product categories such as consumer electronics, fashion, home essentials, groceries, and lifestyle products
1.Accountable for overall Hub Operations as per operational standards.
2. Ensuring Customers are delighted at all times.
3. Ensuring employee engagement initiatives are implemented.
4. Comply with 100% ZTP (Zero Tolerance Policy).
5. Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.
6. Budgeting and Accounting Cash and Hub Impress / Petty Cash expenses as appropriate.
7. SOP Adherence at all times and compliance with Service Level Agreement.
8. Conduct team meetings, motivate team and control attrition.
9. Fill gaps in employee head count  within turnaround time.
10. Continuously improve in reducing error rate in Operations Management
necessary action as appropriate.
11. Accountable for all recoveries.
12. Accountable for stock audit, reconciliation and accuracy at any point of time.

Feb 2018
Jan 2019
Compliance Head
Knostics infodel pvt ltd Bhubaneshwar, IN
Third Party logistics (TE-TPL) space. At Knostics we think of ourselves as a “technology company” that provides logistics & fulfillment solutions.
  1. Set up and calibrated machinery to meet specific requirements and meet
  2. desired target.
  3. Participated in cross-functional team-building activities Like R & R.
  4. Established open and professional relationships with team members to achieve quick resolutions for various issues.
  5. Managed schedules, accepted time off requests and found coverage for short
  6. shifts.
  7. Prepared detailed reports on updates to project specifications, progress,
  8. identified conflicts and team activities.
  9. Fill AOP As per Requirement.
Nov 2017
Mar 2018
Assistant Teacher
St. Xavier's High school Madhubani, bihar, IN

  1. Provided one-on-one and group-based learning support to maintain student progress and development
  2. Assisted teachers with classroom management and document coordination to maintain positive learning environment
  3. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas
  4. and identifying areas for improvement.
  5. Kept students on-task with proactive behavior modification and positive

Education

May 2010
May 2015
Bachelor of technology in W.b.u.t Inhouse campus
West Bengal University of Technology
Apr 2009
May 2010
Intermediate in Baksara High School
West Bengal Council of Higher Secondary Education
Feb 2007
Apr 2008
Matriculation in Thanamakua Model High School
West Bengal Board of Secondary Education

Achievements

Best Supervisor Award for in the year of 2018
My greatest accomplishment occurred at knostics infodel pvt ltd  as a supervisor , 
Task:
At that movement i realize that in last mile operation i have to  keep data for further requirement  in future prospect, as well as in mean time understand that so many opportunity is their

Action:
Start to given more time on learning process of last mile operation , as well try to keep informative my self about new process

Result :
Awarded as best supervisor for OD patch in the year of 2018 

Quote

Work hard in silence, let your success be the noise

Frank Ocean

Hobbies & Interests

  • Cooking
  • Playing football

Languages

English
(Fluent)
Hindi
(Fluent)
Bengali
(Native)
Odia (Oriya),
(Basic)

Career Aspiration

I will see myself in a position which I am capable of and I promise that I will give my 100 percent effort.

Get in touch with Subrata