Message

Subin Georji

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Key Skills

Problem solving skills
Customer Support
Quality Assurance

Professional Experience

Mar 2021
Present
Customer Support Specialist
Magnet Brains Software Bhopal, IN
  • Evaluated customer issues and caller trends to determine area in need of improvement and implement proactive corrections.
  • To rectify the issue faced by the customer in the product.
  • Assisting customer via emails in CRM and through threads created in company forum.
  • Providing with company product details & pricing to the customer.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Aug 2020
Dec 2020
Coordinator
Govindpura Industries Association Bhopal, IN
  • Manged filing systems for electronic and hard copy documents to keep organised records.
  • To maintain the ERP of the association.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Entered and maintained departmental records in company database.
  • Other office related works.
Nov 2019
Aug 2020
Customer Support Executive
Taskus India LTD Bhopal, IN
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Assist customer via emails and chats and sometimes through calls.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.

Education

Jul 2017
Jun 2019
MBA Marketing in Maulana Azad National Institute of Technology
NIT,Bhopal
Jul 2014
Jun 2017
BCOM. Banking & Insurance in Bhopal School Of Social Sciences
Barkatullah University
Jul 2013
Jun 2014
Plain Commerce in Kopal Higher Secondary School
M.P.Board

Certifications

2018
Digital Marketing
Google Digital Unlocked
2016
Tally ERP 9
Sugam Informatics Society
2013
MS Office 2007
Sugam Informatics Society

Achievements

2020
Subject Matter Expert(SME)
Was the first among 180+ employees to get the title of SME in the organisation

Quote

"If you work with Determination and Perfection, success will follow".

Dhirubhai Ambani

Hobbies & Interests

  • Cooking
  • Cricket
  • Movies
  • Fitness

Languages

English
(Fluent)
Hindi
(Fluent)
Malayalam
(Basic)

Career Aspiration

I would like to see myself in a respectable position managing a team as a lead/assistant manager. Further more I would like to see growth in my skills and knowledge and impart the same to my subordinates for the betterment of the company by fulfilling the goals.

Get in touch with Subin