Apr 2022
Jan 2023
Subject Matter Expert
Flipakrt
Lucknow, IN
Flipkart Private Limited is an Indian e-commerce company established in 2007. It started with a primary focus on online book sales and soon, expanded to lifestyle products, electronics, home essentials and groceries. Today, Flipkart is the biggest online Indian marketplace competing with the world leader Amazon.
- Applying subject expertise in evaluating business operations and processes.
- The role I played in Flipkart as a SME was a sort of some challenging and interesting stuffs.
- There I've to manage all the agents who are receiving the customer's calls.
- I provided all the information related to products and tell the agents to deliver it to customers.
- I give the solutions related to tagging issues to the agents.
- Consulting across business operations, providing mentorship, and contributing specialized knowledge.