Message

SRIJITH SUNDARAN

I'm B.COM graduate, specialization in Computer Science, Business and Marketing and 5+ years of work experience with designation "Senior Customer Service Representative".

Key Skills

Research on external source to find a solution
Communication Skills
Problem Solving
Troubleshooting
Computer Skills
Typing (98% accuracy, 40wpm)
MS Office

Professional Experience

Jan 2016
Present
Senior Customer Service Representative
ORCHESTRATE SYSTEMS PRIVATE LIMITED Bengaluru, IN
Outsourcing company for US telecom process.
  • Working in Chat Support, also handle calls when it's required.
  • Attending every customer's query.
  • Problem solving, both technically and non-technically.
  • Handling multiple customers at a time.
  • Troubleshooting.
  • Assured solution.
  • Customer retention.
  • Customer satisfaction.

Education

May 2010
May 2015
BACHELOR OF COMMERCE in B.E.L FIRST GRADE DEGREE COLLEGE
BANGALORE UNIVERSITY

Achievements

ORCHESTRATE PERFORMER AWARD
Received best performance award for 4 times in my present organisation. Those are one of the achievement in my career.

Hobbies & Interests

  • Movies
  • Music
  • Travelling
  • Youtube

Languages

English
(Native)
MALAYALAM
(Native)
KANNADA
(Native)
TAMIL
(Native)

Career Aspiration

I'm a results-oriented person who looks forward for my career growth. I want to explore new companies, processes, also upgrade my skills and dedication level towards my work. Aiming my future career in one of the best company, with my name highlighted in the team or my team in the organisation.

Get in touch with SRIJITH