- Through weekly and monthly meetings, coordinating with the stakeholders at all levels. POC responsible for all communications with Client and Policy specialists.
- Interact with stakeholders as the point of contact from the operations.
➢ Sr. Technical Specialist with more than 13 years' experience managing numerous complicated projects, as well as Operations Management, Client Service Management, Quality Assurance, and training.➢ An authority on consulting, project management, quality management, and essential operations solutions.➢ Strong domain knowledge in the areas of Mapping, Training, Policy, Quality, and all other procedures in Mapping for two separate clients.➢ Skilled at managing, inspiring, and leading teams of new hire recruits to successfully complete their transition from training to the production floor.➢ Collaborated with multiple internal departments, including Operations, Quality Control, and Engineering, to improve training, quality, and process flow.➢ A diligent professional with a proactive mindset who is self-driven, able to think creatively and beyond the box, and who can produce fresh design concepts.