Message

Souvik Ghosh

• Started my career as an Accounts executive with Genpact India pvt Itd. Worked for accounts receivable and creditmanagement servicesWorked with Wipro Ltd and exploredaccounts receivable, accounts payable,Procurement domains, team engagement and transition plans to end induction and training services for newly hired.• My experiences have given me an opportunity for clientinteraction and dealing with core business functions.• Have played a vital role for B2B operations within Wipro aswell as Genpact.Currently working with Capgemini as a Business process lead managing allocations and process improvement for procurement services.

Key Skills

Engagement and Traning
Accounting & Reporting
Transition Plans
Procurement
Reporting & Communication

Professional Experience

Feb 2023
Present
Business Process Lead
Capgemini Kolkata, IN
  • Building relationships with external parties such as customers and Trading Partners at all levels.
  • Has ultimate responsibility for project content and strategy including Enablement Road Map, On-Boarding Plan, Catalog creation and maintenance, and Contracts creation and maintenance, and data collection.
  • Acting as project manager for cross functional teams consisting of both internal and external stakeholders, including On-Boarding, Catalog, Logistics, Asset Management and Contracts
  • Accountable for structuring projects to meet customer goals and objectives.
  • Holding ultimate responsibility for customer satisfaction on assigned projects.
  • Preparing delivers, analyses and present project plan and convey expectations, risks, options on project plans & results etc.
  • Responsible for timeline and deployment

May 2018
Feb 2023
Senior Consultant
Wipro Technologies Pune, IN


 Solving all the Procurement interface issues between Ariba, eMP and lynx
 Resolving all the payments related concerns.
 Helping in closing or cancelling a PO in case of foreclosure.
 Resolving all the Ariba related inquiries in terms of
Reopening or validating ones approval.
 Constant touch with R2P teams to get urgent issue resolved like expediting a PR.
 Reporting all Aged cases and attending client calls to identify where support is required.
Preparing the Monthly deck to judge performance of team.
 Working as an SME and providing training to all new members
 Closely working with all teams to make modification in the process and get the issues resolved quickly.And ability to
meet the Turn Around Time (TAT) and Service Level Agreements (SLA)

Training Engagement center
 
Worked with TEC and helping the trainees with smooth onboarding experience in the organisation.
 Prepared transition strategies for the organisation.
Have engaged in client calls for resolution in training gaps across locations
 Was involved in all activities for trainees day in and day out functions.

Oct 2016
Apr 2018
Process associate
Genpact Kolkata, IN

Process Associate, Kolkata - IN
Genpact India private limited
Oct 2016- Apr 2018
 Posting of Payment on customer's account
 Downloading the Bank report.
 Process Refund Payments.
Working on Unapplied Cash and Unidentified cash.
Daily General Ledger Reconciliation.
Handling the request for Credit Review for customer in
Credit Management.
Downloading the Credit Report from Credit Agencies site
Preparing the Monthly Credit Recommendation for each
customer.
 Setting up of new Customer account in Customer Master
Data.
 Maintenance or change of Bank details or change of
Payment Term of customers in SAP.
 Supporting the Retain Team on Billing
Preparing the Sanity check for Both Master data and Credit
Management.
Performing the region-specific task facilitating Master data
Process.
 Ability to meet the Turn Around Time (TAT) and Service
Level Agreements (SLA)
 Apply critical thinking and research to provide exceptional
customer services & operational excellence.
EDUCATION
Cost and management accounting
Cma kolkata
May 2013 - May 2015 / Kolkata, IN
B.com Hons
2/3
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Education

Apr 2011
Apr 2014
Bachelor of commerce in Chittaranjan College
University of Calcutta

Hobbies & Interests

  • Playing Guitar
  • Reading
  • Singing

Languages

ENGLISH
(Fluent)
Hindi
(Fluent)

Get in touch with Souvik