Message

souvik banerjee

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization with devotion and hard work.

Key Skills

Operations Management
Manpower Management
Vendor Management
Vendor Relationship Management
Communications To Customers
Communications To Stakeholders

Professional Experience

Sep 2018
Mar 2020
Assistant Manager operations.
Spencer's retail Ltd Kolkata, IN
Retail FMCG
Responsibility:

  • Ensure efficient operational support and servicing of all stores in accordance with established SOPs.
  • Central Procurement: Negotiations for all non-sale related items with vendors, finalizing rates, and ensuring availability of same on time across stores.
  • Developing SOPs related to new processes in Store Operations, altering the current SOPs as and when needed.
  • Manage and execute Operational procedures Implementation, initiatives etc. in multiple facilities across the Regions.
  • Monitor & manage completion of periodic operational Audits/compliance at stores.
  • Store Operations - Understanding, Handling and Execution.
  • Ensuring Price Accuracy for ATL/ BTL/ Other promos.
  • Custodian for ensuring correct POP Signage’s are put up across stores.
  • Analyzing and publishing reports related to store operations (like F&V Vehicle Reaching, Floor Walk, etc.)
  • Renewal of Opex-related agreements for all stores.
  • Act as a support arm to all operators and trouble-shoot problems related to store operations.

Jul 2016
Aug 2018
Area Training Manager
VIVO COMMUNATION DEVICE PVT LTD Kolkata, IN
Communication.
Responsibility:

  • Be explaining the product comparison.
  • Monitoring and maintaining the VBA productivity Target.
  • Competitor Model Analysis
  • Checking of competitor model and collecting of data for comparison
  • Training Tracker to be prepare and send
  •  Competitor Product Analysis format to be prepare.
  • Training Tracker and Competitor Product Analysis to be Submit
Feb 2016
Jun 2016
Store Manager
Khadim India LTD. Ranchi, IN
Footwear Industry.
Responsibility:

  • Sales
  • Maintain SCBR
  • Maintain Ledger Card
  • Maintain PICS
  • Maintain COBLER file
  • Stuff management
  • Following Daily Business Card
  • Arranging Stock, Cash, Assets, and documents for rectification and audit as & when required.
  • Execution & follow up all promotional activities as per plan
  • Managing of the interior and exterior of the store, stocks, godown area and all movable and immovable
  • assets of the concerned store
  • Maintain Display of the store
  • Develop the next set of people who can run the store
Mar 2013
Jan 2016
Retail Store Manager and Claster coordinator.
Reliance Digital Retail Ltd Kolkata, IN
Electronic Digital Store operations
Responsibility:

As a, I used to guide a team, with training and development of manpower.

  • Also associated with Opening and Closing of store as per roster.
  • Accomplishing MTD and YTD targets for the department Gross Margin with low expenses, keeping an eye in the KPI’s set by Company.
  • To oversee all POS activities sales transactions, tracking customer orders and payments, handling returns and refunds, gathering consumer data for feedback.
  • Check on Inventory control and Merchandising of products.
  • Knowledge of SAP R3 as a part of materials management.
  • Guiding Customers through attractive EMI option both Paper finance and Credit Card.
  • Solve customer problem
  • Support my team member
  • Delivery & installation following
  • Facing customers

Jul 2012
Mar 2013
Customer Service Manager
Reliance Digital Retail Ltd Kolkata, IN
Electronic Digital Store operations
Responsibility :

  • Knowledge of SAP R3 as a part of materials management.
  • Guiding Customers through attractive EMI option both Paper finance and Credit Card.
  • Solve customer problem
  • Support my team member
  • Delivery & installation following
  • Facing customers.
  • Morning promo check in pos.
  • Updating prices of the products 
  • Communicate with customers about ATL and BTL as per the process guidelines.
  • Maintaining staff attendance etc.
  • Coordinator with DC and Customers for supply chain.
Oct 2009
Jul 2012
Customer Service Executive
INDIAN CABLE NET COMPANY LTD (ZEE NETWORK) Kolkata, IN
Media
Responsibility:

  • Back office job.
  • Clint handling. 


Education

Apr 2008
Mar 2009
Class 10 in National institute of open schooling
Apr 2009
Mar 2011
Class 12 in National institute of open schooling
Jun 2013
Jul 2015
Diploma in Retail Management in Indian School of Business Management

Achievements

Most profitable store in pan India
As a store manager,At 2015 I have recived most profitable store selling awards from my cluster manager and regional head at Reliance digital retail Ltd.
Most Samsung Mobile shares selling awards.
As a store manager at 2015 i have recieved trophy and 5 handset from samsung Electronics pvt ltd as because most of the flagshi  device of Samsung phone use to sale out and the most samsung share was contributed.
Training Manager awards modern trade year 16 -17
When I was at vivo communication I have received Training Manager awards with certificate in the year 16-17. I have recived this awards as because of my entire team of modern trade had received incentives every month of the current financial year. I use to give them about sales Training as well as product Training. Not only my sales team even the Team Leaders as well as myself received incentives every month on that financial year.
Employee of the month at Spencer's Retail ltd.
At the month of September 2019 I have received an award from my senior manager as a Employee of the month August 2019 for 15th August where i was centrally operating the operations from corporate office to all 185 stores regarding the offer communication and communication with the IT team as well to run the offers and curricula the offers and the promotion as well as ATL and BTL as per the process of the company. I have completed the entire project within a time line of 48hr and run the business as per my Manager instructions and ED operations.

Quote

ḳhudī ko kar buland itnā ki har taqdīr se pahle ḳhudā bande se ḳhud pūchhe batā terī razā kyā hai

Hobbies & Interests

  • Cricket
  • Painting
  • Chess

Languages

English
(Native)
Hindi
(Native)
Bengali
(Native)

Career Aspiration

Depends on today what Dynamic things I do, will definitely get the results in coming years.

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