Message

Sourav Dutta

Looking to bring excellent and consistent administrative and customer service experience to a Front Desk Clerk position with hotel Industries while making a positive influence through organization and communication with all potential clients.

Key Skills

Communication Skills
Organizational Planning
Leadership

Professional Experience

Mar 2019
Jan 2020
Front Desk Associate
Hotel New Bengal Mumbai, IN
 
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms .
Apr 2016
Feb 2019
Front Office Assistant
WINDSOR BAY Goa, IN
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients’ complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs .
Nov 2014
Mar 2016
Front Office Assistant
RISHI PRASAD Goa, IN
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payment.
Aug 2013
Oct 2014
Supervisor
DE SAI PALACE Goa Velha, IN
 
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
  • Checking in on dining customers to enquire about food quality and service.
  • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
  • Monitoring the restaurant’s cash flow and settling outstanding bills.
 

Education

Mar 2008
Mar 2010
Secondary in Dharenda High School
W.B.B.S.E
Apr 2010
Mar 2012
High Secondary in Kharagpur Atulmoni Polytechnic High School
WBCHSE

Quote

Nothing is really work unless you would rather be doing something else.”

–J.M. Barrie

Hobbies & Interests

  • Cooking
  • Reading Books
  • Internet Browsing

Languages

Bengali
(Native)
English
(Native)
Hindi
(Native)

Get in touch with Sourav