Message

Sonali samantaray

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Business Acumen
Writing
Professionalism
Tableau Integration
Tableau Visualization
Tally ERP
Microsoft Office

Professional Experience

Oct 2020
Present
Customer Service Executive
Muthoot fincorp limited Puri, IN
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Apr 2019
Jun 2021
MBA in BPUT
BPUT
Apr 2016
Jan 2019
B.com(Hons) in UTKAL
UTKAL
Apr 2014
Jan 2016
Inter/+2 in SCS junior college
CHSE

Achievements

2019
Human resource accounting analysis at INFOSYS
Project submitted on behalf of 2019 Bcom .

Languages

Hindi
(Fluent)
English
(Fluent)

Get in touch with Sonali