DELIVERY MANAGEMENT
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Enterprising and forward thinking leader experienced in driving service and support operations. Accomplished successful delivery in projects with timeline and budget with focus on productivity . Broad experience leading and innovating in Fortune 500 organisations , demonstrating high value service and performance by strong customer focus . The 21+ yrs of IT experience spans across Project,Program,Delivery and Account management in BFSI & Retail DELIVERY 14+ years of Delivery Management and Project Management Experience in Data(Datawarehousing,Database,Bigdata,Data Science,AI) 3+ years of Program management experience 4+ years of experience in leading Data Quality and Data Stewardship projects 10+ Years of experience working in Global delivery model Instrumental in setting Data reservoir program team for a large retail chain DELIVERY14+ years of Delivery Management and Project Management Experience in Data(Datawarehousing(ETL,BI),Database,Bigdata,Data Science,AI)5+ years of experience as Scrum Master10+ years of ETL delivery experience4+ years of experience in Data Governance and Data Quality 3+ years of Program management experience4+ years of experience in leading Data Quality and Data Stewardship projects10+ Years of experience working in Global delivery modelInstrumental in setting Data reservoir program team for a large retail chainExperience in MS Azure tranformation STRATEGY & LEADERSHIPDeveloped strategic roadmaps for a prominent retail chain, aligning with the group's ambitions. Played a vital role in establishing the Data Value Chain, enhancing the organization's data-driven capabilities.Created a comprehensive Data Framework, enabling sustainable value creation through data utilization. Introduced technology strategic roadmaps, aligning technology initiatives with business objectives.Successfully established Data and Analytics teams in accordance with the strategic roadmap.BUSINESS DEVELOPMENTPossess 5+ years of experience working on large Request for Proposals (RFPs), totaling around $15+ million, with an impressive 70% success rate.CUSTOMER MANAGEMENT Accumulated 10+ years of experience managing global customers across the United States and Europe.Demonstrated excellent Customer Satisfaction (CSAT) scores consistently above 80%.Committed to delivering the highest quality of customer service and fostering positive employee relations.